1159 | Solution Engineer

Summary

Intetics Inc. is a global technology company providing custom software development, distributed professional teams, software quality assessment, and digital solutions. The Solution Engineer serves as a technical bridge between customers and the product, providing technical guidance, onboarding, configuration, support, troubleshooting, and implementation expertise to help customers achieve their goals.

Responsibilities

• Serve as a primary point of contact for customer questions — understanding what the customer actually needs and explaining the answer clearly
• Know when and how to escalate an issue, and keep the customer informed
• Translate customer-reported issues into clear, reproducible write-ups for software engineers to investigate and fix
• Build strong relationships with technical and business stakeholders at customer organizations
• Proactively identify opportunities to improve customer experience and product adoption
• Help with new customer onboarding: Configure accounts, setup data, validate data connections, and confirm setup meets the customer's goals
• Expand and reconfigure existing customer setups as their needs grow — new data, new use cases, additional users, or additional capabilities
• Partner with Sales to translate customer requirements into technical configuration
• Conduct technical discovery sessions to understand customer workflows and requirements
• Create and maintain technical documentation for customer implementations
• Troubleshoot technical issues and work with engineering teams to resolve complex problems
• Stay current on product features, capabilities, and best practices
• Develop deep understanding of customer use cases and industry-specific requirements
• Contribute to internal knowledge base and customer-facing documentation

Skills

• 3+ years of experience in a customer-facing technical role (Solutions Engineering, Technical Account Management, Implementation, or similar)
• Strong technical aptitude with ability to quickly learn new technologies and systems
• Excellent communication skills — able to explain complex technical concepts to both technical and non-technical audiences
• Experience with data integration, APIs, and database concepts
• Proven track record of managing multiple customer projects simultaneously
• Strong problem-solving skills and attention to detail
• Customer-first mindset with a passion for helping others succeed
• Experience with SQL and data analysis
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Background in software development or engineering
• Experience in a SaaS or B2B technology company
• Understanding of enterprise software implementation methodologies

Qualifications

Must Haves

• 3+ years of experience in a customer-facing technical role (Solutions Engineering, Technical Account Management, Implementation, or similar)
• Strong technical aptitude with ability to quickly learn new technologies and systems
• Excellent communication skills — able to explain complex technical concepts to both technical and non-technical audiences
• Experience with data integration, APIs, and database concepts
• Proven track record of managing multiple customer projects simultaneously
• Strong problem-solving skills and attention to detail
• Customer-first mindset with a passion for helping others succeed

Nice to Haves

• Experience with SQL and data analysis
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Background in software development or engineering
• Experience in a SaaS or B2B technology company
• Understanding of enterprise software implementation methodologies

Benefits

• Remote work arrangement