Field Service Engineer I

Summary

Integra LifeSciences is a company focused on creating change in healthcare. They are seeking a Field Service Engineer I who will provide on-site repair and preventative maintenance services for medical equipment, manage service-call scheduling, and maintain customer relationships.

Responsibilities

• Provide repair and preventative maintenance service on Integra manufactured equipment
• Provide repair evaluations and estimates as required
• Become and remain proficient in all user guides, service manuals, company procedures and work instructions
• Work closely with field sales teams to understand and communicate customer service needs, technical information, and other information as requested
• Provide technical service and support to field sales teams and customers
• Request parts as needed and ensure the return of defective and/or unused spare parts
• Always apply Good Documentation Practices to all Oracle service record entries and associated documents
• Always present a professional image
• Liaise with other departments/personnel as required

Skills

• Min 2-year degree in electronics engineering, electronics technology, Biomedical equipment repair, 2-year Biomedical Certification or a closely related field
• At least 2-5 years experience in a Field Service, medical equipment repair or related experience
• Equivalent combination of education and experience
• Experience will include customer contact, hands-on electronic equipment installation, repair, services, and technician training
• Demonstrated technical aptitude
• Excellent communication skills – verbal & written
• Solid computer skills
• Knowledge in medical device repair and service of electronic equipment
• Knowledge in ESD principles and practices
• Working knowledge of Quality System Regulations
• Knowledge of ISO standards, knowledge of reading and interpreting schematics and writing diagrams
• Excellent written and verbal communication skills, self-motivated & team player
• Ability to deal effectively with multiple activity requests and emergencies
• Ability to effectively maintain professional, proactive customer relationships
• Ability to exercise sound judgment in evaluating situations and decision making
• Ability to follow or give verbal and written instructions
• Bachelor's degree preferred
• Experience in the medical field a plus
• Oracle skills a plus

Qualifications

Must Haves

• Min 2-year degree in electronics engineering, electronics technology, Biomedical equipment repair, 2-year Biomedical Certification or a closely related field
• At least 2-5 years experience in a Field Service, medical equipment repair or related experience
• Equivalent combination of education and experience
• Experience will include customer contact, hands-on electronic equipment installation, repair, services, and technician training
• Demonstrated technical aptitude
• Excellent communication skills – verbal & written
• Solid computer skills
• Knowledge in medical device repair and service of electronic equipment
• Knowledge in ESD principles and practices
• Working knowledge of Quality System Regulations
• Knowledge of ISO standards, knowledge of reading and interpreting schematics and writing diagrams
• Excellent written and verbal communication skills, self-motivated & team player
• Ability to deal effectively with multiple activity requests and emergencies
• Ability to effectively maintain professional, proactive customer relationships
• Ability to exercise sound judgment in evaluating situations and decision making
• Ability to follow or give verbal and written instructions

Nice to Haves

• Bachelor's degree preferred
• Experience in the medical field a plus
• Oracle skills a plus

Benefits

• Employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k))
• Employees are eligible for the following [Total Rewards | Integra LifeSciences](https://www.integralife.com/careers/total-rewards)