Partner Success Manager - New Jersey/Maryland - 110k+ OTE (Remote) (Must Live Within Territory)

Summary

Mindr provides substance use safety, detection, and monitoring products and services, including Intoxalock offerings. The Partner Success Manager is responsible for growing referral partnerships, increasing IID and BEZ insurance referrals, managing territory performance, educating partners, and coordinating sales, events, campaigns, and cross-functional initiatives.

Responsibilities

• Prospect, pitch, and secure new high-value referral partners to grow IID and BEZ referral volume
• Conduct structured sales calls, virtual meetings, and in-person partner visits to activate and strengthen relationships
• Confidently engage with partners across both attorney networks and court ecosystems (probation, judges, treatment programs), adapting approach based on state-specific dynamics
• Ensure partners understand and follow the correct referral submission process to maintain accurate attribution and maximize revenue impact
• Promote BEZ insurance offerings as part of a unified partner message to support clients navigating the DUI process
• Integrate Keepr into territory conversations where appropriate, identifying future partner opportunities and supporting early market readiness
• Develop and execute a territory plan to meet referral and revenue targets
• Identify and prioritize high-potential partners using referral data, BI insights, market conditions, and state-specific DUI trends
• Monitor and re-engage inactive or declining partners, rebuilding referral momentum where needed
• Maintain updated partner profiles including contacts, referral history, state nuances, and strategic opportunity notes
• Maintain a state breakdown that highlights risks, issues, regulatory nuances, market trends, and growth opportunities
• Create and update a DUI Journey Map to identify the dominant influencer segments (attorney, monitoring authority, treatment) across assigned states
• Use BI dashboards to evaluate partner activity, territory trends, funnel performance, and referral patterns; incorporate insights into daily execution
• Maintain exceptional CRM discipline including complete and accurate activity logging, follow-up notes, and partner data hygiene
• Own KPI accountability — outbound activity, partner meetings, reactivation efforts, new partner acquisition, and referral volume
• Analyze referral conversion trends and collaborate with Inside Sales to improve close rates
• Provide ongoing training to partners on Intoxalock programs, BEZ insurance, DUI Dash, Log Reporter, and emerging Keepr offerings
• Reinforce referral expectations and ensure partners are clear on how to submit leads effectively
• Work with Compliance, Legal, Partner Support, Marketing, and Inside Sales to resolve partner issues and enhance the partner experience
• Monitor competitors in assigned states and stay aware of promotions, pricing shifts, or new programs to ensure Intoxalock’s offerings remain competitive
• Work with partners, associations, and internal stakeholders to execute contracts for paid partnerships and association sponsorships within assigned states
• Coordinate contract routing and signatures between partner organizations and Intoxalock leadership, ensuring timely and accurate completion
• Obtain W9s from paid partners as required and assist in securing updated documentation to maintain compliance
• Onboard new paid partners and association partners upon contract execution, ensuring they understand referral expectations, incentives, tools, and how to operate within the program successfully
• Independently identify relevant tradeshows, conferences, and association events that align with territorial strategy and partner opportunities
• Coordinate event planning closely with Marketing, including pre-show planning meetings and post-show performance reviews
• Travel to and staff regional events solo, representing Intoxalock professionally and driving partner engagement
• Attend larger or strategic events alongside the Outside Sales Manager when determined appropriate
• Participate in events outside assigned states when partner attendance or strategic alignment justifies inclusion, or when directed by leadership
• Lead and execute targeted campaigns, including outreach initiatives, partner reactivation cycles, and follow-up cadences, in collaboration with the Outside Sales Manager
• Provide insights that improve campaign strategy, messaging, and results
• Support product launches and new program rollouts (including Keepr) by gathering partner feedback and identifying early adopter opportunities
• Deliver weekly reports summarizing referral progress, KPIs, and territory insights
• Follow established sales processes and contribute to ongoing improvements
• Perform all other duties as assigned

Skills

• 2+ years in sales, business development, or a revenue-driven account management role
• Proven ability to meet or exceed sales and revenue targets through strategic relationship management
• Strong interpersonal and communication skills with the ability to build trust and maintain productive relationships
• Experience in providing training, resources, or ongoing support to external partners
• Proficiency in CRM systems (e.g., Zoho or HubSpot) and comfortable with documentation and data tracking
• Highly organized with attention to detail and a proactive approach to identifying partner needs and opportunities
• Ability to work cross-functionally and collaborate effectively with marketing, sales, and support teams
• Strong problem-solving skills with a customer-centric mindset, dedicated to creating a positive and engaging partner experience
• Travel approximately 40-60%, which includes:
• Regular in-state travel to meet partners, conduct trainings, and execute territory plans
• Attendance at tradeshows, conferences, bar associations, probation/treatment events, and other partner-rich opportunities
• Participation in larger or strategic events with the Outside Sales Manager when appropriate
• Occasional participation in events outside assigned states when partner presence or strategic goals justify involvement
• Travel volume varies according to territory size, density of opportunities, and strategic priorities
• Prior experience in law enforcement, court systems, probation, or legal environments—paired with proven sales experience—is preferred
• Experience in B2B sales, partnership development, or referral-based selling preferred

Qualifications

Must Haves

• 2+ years in sales, business development, or a revenue-driven account management role
• Proven ability to meet or exceed sales and revenue targets through strategic relationship management
• Strong interpersonal and communication skills with the ability to build trust and maintain productive relationships
• Experience in providing training, resources, or ongoing support to external partners
• Proficiency in CRM systems (e.g., Zoho or HubSpot) and comfortable with documentation and data tracking
• Highly organized with attention to detail and a proactive approach to identifying partner needs and opportunities
• Ability to work cross-functionally and collaborate effectively with marketing, sales, and support teams
• Strong problem-solving skills with a customer-centric mindset, dedicated to creating a positive and engaging partner experience
• Travel approximately 40-60%, which includes:
• Regular in-state travel to meet partners, conduct trainings, and execute territory plans
• Attendance at tradeshows, conferences, bar associations, probation/treatment events, and other partner-rich opportunities
• Participation in larger or strategic events with the Outside Sales Manager when appropriate
• Occasional participation in events outside assigned states when partner presence or strategic goals justify involvement
• Travel volume varies according to territory size, density of opportunities, and strategic priorities

Nice to Haves

• Prior experience in law enforcement, court systems, probation, or legal environments—paired with proven sales experience—is preferred
• Experience in B2B sales, partnership development, or referral-based selling preferred

Benefits

• Uncapped OTE commission incentive
• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Holidays
• Paid Time Off
• Ongoing Professional Training online via Litmos
• Remote work arrangement