Field Service Engineer - Northern California

Summary

IONNA operates in the electric vehicle charging industry and is seeking a Field Service Engineer to support site operations. The role independently performs maintenance, repairs, troubleshooting, health checks, and commissioning support for EV charging hardware and power systems while coordinating with technical support teams and meeting service-level commitments.

Responsibilities

• Execute onsite maintenance and repair of IONNA's EV charging hardware and supporting power systems
• Perform recurring site health checks across your service territory to proactively protect the customer experience
• Partner with field service coordinators to prioritize and execute repairs and site checks that meet SLA commitments
• Operate autonomously in the field, managing your own travel, parts inventory, and service priorities
• Complete Field Service Reports accurately and on time
• Troubleshoot equipment failures to root cause and recommend corrective actions that prevent recurrence
• Provide onsite support to our facilities and commissioning teams as needed
• Work safely on and around energized AC and DC equipment, including medium-voltage service equipment, in accordance with NFPA 70E and IONNA safety policy
• Apply lockout/tagout (LOTO) procedures correctly and consistently on every applicable task
• Select, inspect, and wear appropriate arc flash and shock PPE for the task and incident energy level
• Complete and maintain NFPA 70E and any site- or partner-required safety training; qualified-person status
• Work outdoors in all seasons and weather conditions, including heat, cold, wind, and precipitation
• Lift and carry up to 50 lbs unassisted, and move heavier components with lifting aids or assistance
• Stand, walk, kneel, crouch, and work in confined or awkward positions for extended periods
• Climb ladders and work at height, and safely operate hand and power tools
• Drive extended distances between sites and maintain a stocked service vehicle
• Wear required PPE, including safety footwear, eye protection, gloves, and arc-rated clothing

Skills

• Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort
• A minimum of 3 years of experience in a field service role
• Break/fix and commissioning training on comparable equipment
• Working familiarity with electrical and electronic concepts and their practical application
• Ability to achieve and maintain IONNA EVSE partners' break/fix and commissioning certifications
• Comfort with computer-based tools, including the MS Office suite and at least one cloud-based ticketing system such as Salesforce
• A critical, analytical approach to troubleshooting and a genuine passion for solving customer issues
• A winning attitude and a demonstrated sense of extreme ownership
• A valid driver's license and a driving record that meets IONNA's insurability standards
• Work safely on and around energized AC and DC equipment, including medium-voltage service equipment, in accordance with NFPA 70E and IONNA safety policy
• Apply lockout/tagout (LOTO) procedures correctly and consistently on every applicable task
• Select, inspect, and wear appropriate arc flash and shock PPE for the task and incident energy level
• Complete and maintain NFPA 70E and any site- or partner-required safety training; qualified-person status
• Prior experience in e-mobility or EV charging infrastructure
• EVITP certification
• Experience supporting Tier 2 technical escalations or working closely with support engineering teams
• Familiarity with OCPP-connected equipment, networked payment terminals, or remote diagnostics tooling

Qualifications

Must Haves

• Please note: We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort
• A minimum of 3 years of experience in a field service role
• Break/fix and commissioning training on comparable equipment
• Working familiarity with electrical and electronic concepts and their practical application
• Ability to achieve and maintain IONNA EVSE partners' break/fix and commissioning certifications
• Comfort with computer-based tools, including the MS Office suite and at least one cloud-based ticketing system such as Salesforce
• A critical, analytical approach to troubleshooting and a genuine passion for solving customer issues
• A winning attitude and a demonstrated sense of extreme ownership
• A valid driver's license and a driving record that meets IONNA's insurability standards
• Work safely on and around energized AC and DC equipment, including medium-voltage service equipment, in accordance with NFPA 70E and IONNA safety policy
• Apply lockout/tagout (LOTO) procedures correctly and consistently on every applicable task
• Select, inspect, and wear appropriate arc flash and shock PPE for the task and incident energy level
• Complete and maintain NFPA 70E and any site- or partner-required safety training; qualified-person status

Nice to Haves

• Prior experience in e-mobility or EV charging infrastructure
• EVITP certification
• Experience supporting Tier 2 technical escalations or working closely with support engineering teams
• Familiarity with OCPP-connected equipment, networked payment terminals, or remote diagnostics tooling

Benefits

• Company car included with the base salary range
• Bonus programs
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid holidays