Field Service Engineer - Orlando, FL

Summary

IONNA is seeking a Field Service Engineer to support its EV charging site operations. The role independently performs onsite maintenance, repairs, health checks, troubleshooting, commissioning support, and service reporting while meeting SLA commitments across assigned locations.

Responsibilities

• Execute onsite maintenance and repair of IONNA's EV charging hardware and supporting power systems
• Perform recurring site health checks across your service territory to proactively protect the customer experience
• Partner with field service coordinators to prioritize and execute repairs and site checks that meet SLA commitments
• Operate autonomously in the field, managing your own travel, parts inventory, and service priorities
• Complete Field Service Reports accurately and on time
• Troubleshoot equipment failures to root cause and recommend corrective actions that prevent recurrence
• Provide onsite support to our facilities and commissioning teams as needed

Skills

• We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort
• A minimum of 3 years of experience in a field service role
• Break/fix and commissioning training on comparable equipment
• Working familiarity with electrical and electronic concepts and their practical application
• Ability to achieve and maintain IONNA EVSE partners' break/fix and commissioning certifications
• Comfort with computer-based tools, including the MS Office suite and at least one cloud-based ticketing system such as Salesforce
• A critical, analytical approach to troubleshooting and a genuine passion for solving customer issues
• A winning attitude and a demonstrated sense of extreme ownership
• A valid driver's license and a driving record that meets IONNA's insurability standards
• Work safely on and around energized AC and DC equipment, including medium-voltage service equipment, in accordance with NFPA 70E and IONNA safety policy
• Apply lockout/tagout (LOTO) procedures correctly and consistently on every applicable task
• Select, inspect, and wear appropriate arc flash and shock PPE for the task and incident energy level
• Complete and maintain NFPA 70E and any site- or partner-required safety training; qualified-person status
• Prior experience in e-mobility or EV charging infrastructure
• EVITP certification
• Experience supporting Tier 2 technical escalations or working closely with support engineering teams
• Familiarity with OCPP-connected equipment, networked payment terminals, or remote diagnostics tooling

Qualifications

Must Haves

• We are only able to consider candidates who are U.S. citizens or lawful permanent residents (green card holders) and who do not require current or future visa sponsorship of any sort
• A minimum of 3 years of experience in a field service role
• Break/fix and commissioning training on comparable equipment
• Working familiarity with electrical and electronic concepts and their practical application
• Ability to achieve and maintain IONNA EVSE partners' break/fix and commissioning certifications
• Comfort with computer-based tools, including the MS Office suite and at least one cloud-based ticketing system such as Salesforce
• A critical, analytical approach to troubleshooting and a genuine passion for solving customer issues
• A winning attitude and a demonstrated sense of extreme ownership
• A valid driver's license and a driving record that meets IONNA's insurability standards
• Work safely on and around energized AC and DC equipment, including medium-voltage service equipment, in accordance with NFPA 70E and IONNA safety policy
• Apply lockout/tagout (LOTO) procedures correctly and consistently on every applicable task
• Select, inspect, and wear appropriate arc flash and shock PPE for the task and incident energy level
• Complete and maintain NFPA 70E and any site- or partner-required safety training; qualified-person status

Nice to Haves

• Prior experience in e-mobility or EV charging infrastructure
• EVITP certification
• Experience supporting Tier 2 technical escalations or working closely with support engineering teams
• Familiarity with OCPP-connected equipment, networked payment terminals, or remote diagnostics tooling

Benefits

• Company car
• Bonus programs
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(K)
• Paid holidays
• Hybrid work arrangement