AR Specialist - Cash Application

Summary

ISC2 is a nonprofit member organization supporting cybersecurity professionals and promoting a safe and secure cyber world. The Accounts Receivable Specialist - Cash Application applies and reconciles customer payments, resolves cash discrepancies, supports month-end close and refunds, and maintains accurate accounts receivable records. The role also contributes to process improvements, system implementations, and customer service in a high-volume environment.

Responsibilities

• Post and accurately apply customer payments received through ACH, wire transfer, lockbox, check, credit card, electronic remittance, and customer portals by matching remittance details to the appropriate customer accounts and open invoices
• Research and resolve unapplied or unidentified cash, missing payments, short payments, overpayments, deductions, and other payment discrepancies
• Partner with Accounting to reconcile daily cash postings to bank deposits, lockbox reports, credit card clearing accounts, and applicable general ledger accounts
• Support month-end close activities related to cash application, including the preparation and maintenance of accurate reconciliation records and supporting documentation
• Serve as the primary Cash Application contact for processing approved refunds related to online purchases, sales-assisted purchases, and Annual Maintenance Fees transactions
• Maintain cash application procedures, reconciliation documentation, exception research, adjustment support, and other records in accordance with company policies and audit requirements
• Analyze recurring cash application exceptions and recommend process improvements that reduce unapplied cash and improve posting accuracy
• Meet established daily processing and service-level expectations while maintaining accuracy in a high-volume accounts receivable environment
• Support ERP and CMS implementations, enhancements, and upgrades by participating in system testing and updating related procedures and user documentation
• Provide timely, professional service to internal and external customers through the case management system and AR mailbox
• Perform other duties as assigned

Skills

• This position is not available to residents of California
• Must show strength with data analysis, follow-up, initiative, integrity, and judgement
• A team player, with the ability to provide excellent customer service to candidates and members
• Ability to analyze and evaluate documentation for accuracy is required
• Ability to process data entry with accuracy and efficiency
• Must be detail oriented, organized and be able to multitask
• Well-developed verbal and written communication skills
• Strong critical thinking/problem solving skills
• Ability to provide excellent customer service to candidates and members
• Proficient in Microsoft Office (Word, and Outlook) with strong Microsoft Excel skills
• Strong attention to detail and accuracy in financial transactions
• Excellent analytical, research, and problem-solving skills
• Experience with process improvement
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines
• Commitment to confidentiality, compliance, and audit readiness
• Ability to research payment discrepancies, interpret remittance information, and communicate clearly with internal teams and customers
• High school diploma or equivalent required
• 2 years minimum AR experience required
• Working knowledge of accounts receivable processes, invoice matching, payment posting, and account reconciliation
• Previous experience in accounts receivable, cash application, accounting support, billing, collections, or payment processing required
• Experience working with AI tools or a demonstrated willingness to learn
• Work extended hours or overtime, when necessary
• Less than 5% travel required
• Regular daily online attendance with a full-time work from home model
• Work in a professional home environment using office equipment such as a computer/laptop and monitor computer screens
• Remain in a stationary position, often standing or sitting, for prolonged periods
• Experience with Intacct, SalesForce, Cvent, Stripe, Braintree or Commerce Tools preferred
• ERP implementation and documentation creation a plus
• Associate or bachelor's degree in Accounting, Finance, Business, or related field preferred

Qualifications

Must Haves

• This position is not available to residents of California
• Must show strength with data analysis, follow-up, initiative, integrity, and judgement
• A team player, with the ability to provide excellent customer service to candidates and members
• Ability to analyze and evaluate documentation for accuracy is required
• Ability to process data entry with accuracy and efficiency
• Must be detail oriented, organized and be able to multitask
• Well-developed verbal and written communication skills
• Strong critical thinking/problem solving skills
• Ability to provide excellent customer service to candidates and members
• Proficient in Microsoft Office (Word, and Outlook) with strong Microsoft Excel skills
• Strong attention to detail and accuracy in financial transactions
• Excellent analytical, research, and problem-solving skills
• Experience with process improvement
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines
• Commitment to confidentiality, compliance, and audit readiness
• Ability to research payment discrepancies, interpret remittance information, and communicate clearly with internal teams and customers
• High school diploma or equivalent required
• 2 years minimum AR experience required
• Working knowledge of accounts receivable processes, invoice matching, payment posting, and account reconciliation
• Previous experience in accounts receivable, cash application, accounting support, billing, collections, or payment processing required
• Experience working with AI tools or a demonstrated willingness to learn
• Work extended hours or overtime, when necessary
• Less than 5% travel required
• Regular daily online attendance with a full-time work from home model
• Work in a professional home environment using office equipment such as a computer/laptop and monitor computer screens
• Remain in a stationary position, often standing or sitting, for prolonged periods

Nice to Haves

• Experience with Intacct, SalesForce, Cvent, Stripe, Braintree or Commerce Tools preferred
• ERP implementation and documentation creation a plus
• associate or bachelor's degree in Accounting, Finance, Business, or related field preferred

Benefits

• Comprehensive benefits package
• Full-time work from home model