Sales Engineer

Summary

ITW, through Avery Weigh-Tronix, provides weighing and measurement solutions and is seeking a Sales Engineer to drive territory growth. The role provides advanced technical support, troubleshooting, training, product rollout assistance, distributor relationship management, and sales planning across an assigned territory.

Responsibilities

• Provide training/technical teaching face to face or virtual to support capabilities of distribution sales and service organization
• Provide technical troubleshooting assistance (telephone and on-site as required) to the AWTX Distributors and act as the main escalation point of contact for advanced product support
• Facilitate resolution of equipment and service performance complaints
• Creatively develop proactive solutions/ideas to grow and develop sales in territory
• Assist with implementation of product upgrade and retrofit programs
• Provide required level of support for product rollouts, introductions, upgrades, and retrofits
• Support AWTX training team with feedback to facilitate future versions of documentation and/or materials
• Maintain and enhance the relationship with AWTX Platinum Distributors service organizations
• Responsible for territory sales and financial reporting. Ability to review financial reporting material to develop territory sales plans
• Submit periodic regional sales outlook reports
• Ability to relay complex technical concepts to be easily digestible to non-technical trainees
• Manage travel and entertainment budget as required to grow sales in assigned territory

Skills

• * Bachelor's degree in technical field such as Engineering and/or equivalence experience
• * 3 - 5+ years Technical Support, Engineering, and/or QA
• * Mechanical, Electrical, and Software aptitude and troubleshooting skills
• * Must be proactive and display a high level of initiative
• * Demonstrated customer service skills
• * Proficient with Microsoft Office Products to include Outlook, Word, Excel, Power Pivot, and PowerPoint
• * Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
• * Ability to communicate effectively verbally and in writing. Ability to present in public
• * Business plan and sales strategy development
• * Delivering product and sales presentations to both individual and large audiences
• * Conducting basic technical training seminars on electronic products
• * Requires strong interpersonal skills and the ability to build trust and rapport with the field service team, business units and the sales teams
• * Travel 50% while keeping up to date with daily communications and requirements
• * Distributor sites and conditions will vary based on industry and product
• * Ability to bend, kneel, climb when at customer site
• * May be exposed to noise, heat, cold, slippery, wet conditions
• * May be required to sit/stand/walk
• * May be required to lift 35-65 lbs
• * May be required to climb ladder
• * BS/BA in Engineering, Electronic Systems, or Computer Science
• * Advanced electrical / Mechanical / Software (Windows)
• * Customer Service Experience / Help Desk / Supervisor
• * Diagnostic logic development
• * Experience with ITW business and products

Qualifications

Must Haves

• * Bachelor's degree in technical field such as Engineering and/or equivalence experience
• * 3 - 5+ years Technical Support, Engineering, and/or QA
• * Mechanical, Electrical, and Software aptitude and troubleshooting skills
• * Must be proactive and display a high level of initiative
• * Demonstrated customer service skills
• * Proficient with Microsoft Office Products to include Outlook, Word, Excel, Power Pivot, and PowerPoint
• * Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
• * Ability to communicate effectively verbally and in writing. Ability to present in public
• * Business plan and sales strategy development
• * Delivering product and sales presentations to both individual and large audiences
• * Conducting basic technical training seminars on electronic products
• * Requires strong interpersonal skills and the ability to build trust and rapport with the field service team, business units and the sales teams
• * Travel 50% while keeping up to date with daily communications and requirements
• * Distributor sites and conditions will vary based on industry and product
• * Ability to bend, kneel, climb when at customer site
• * May be exposed to noise, heat, cold, slippery, wet conditions
• * May be required to sit/stand/walk
• * May be required to lift 35-65 lbs
• * May be required to climb ladder

Nice to Haves

• * BS/BA in Engineering, Electronic Systems, or Computer Science
• * Advanced electrical / Mechanical / Software (Windows)
• * Customer Service Experience / Help Desk / Supervisor
• * Diagnostic logic development
• * Experience with ITW business and products

Benefits

• Affordable Medical, Dental, Vision Insurance
• HSA/FSA with a company match
• Income Protection Benefits
• Industry Leading 401(k) plan
• Paid Time Off
• Parental Leave
• Matching Gift and Volunteer Program
• Employee Resource Groups (ERGs)
• ITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need