Software Consultant-Truss-Texas

Summary

Alpine, an ITW company, provides building component software, equipment, and services to component manufacturers in the construction industry. The Software Consultant maintains customer relationships, supports new business opportunities, and serves as a technical advisor for Alpine’s proprietary software through demonstrations, implementation, training, and customer support.

Responsibilities

• Partner with customers within territory to help them get the most out of Alpine software and improve their business operations
• Maintain existing customers and support new business opportunities by providing demonstrations and technical assistance to end users
• Partner with sales in new account acquisitions
• Evaluate plant operations of prospects to determine how they may utilize Alpine software to increase productivity and reduce paperwork
• Manage technical project of initial installation, business rule files, and software training through the transition of support to the Help Desk team
• Act as Software Expert in the designated territory for escalated and higher level requests
• Introduce customers to new software features
• Partner with territory salesperson on customer priorities
• Build rapport and develop lasting relationships with customers’ staff
• Work cross-functionally with software development on territory market needs
• Other duties as assigned

Skills

• Experience interacting with customers in a service or support capacity
• Strong organizational skills
• Excellent verbal and written communication skills with the ability to effectively present information to internal and external stakeholders
• Proven experience as a highly motivated, independent, results-driven, self-starter
• Bachelor's degree in Business, Engineering, Computer Science, Architecture, or Construction Management preferred
• 3 years of experience in construction technology preferred
• 3 years of experience with technical implementation of software preferred
• Experience in the truss industry preferred

Qualifications

Must Haves

• Experience interacting with customers in a service or support capacity
• Strong organizational skills
• Excellent verbal and written communication skills with the ability to effectively present information to internal and external stakeholders
• Proven experience as a highly motivated, independent, results-driven, self-starter

Nice to Haves

• Bachelor's degree in Business, Engineering, Computer Science, Architecture, or Construction Management preferred
• 3 years of experience in construction technology preferred
• 3 years of experience with technical implementation of software preferred
• Experience in the truss industry preferred

Benefits

• A path for advancement
• Opportunities for advancement and professional growth
• A comprehensive benefits package designed to help employees care for themselves, their families, and their futures
• Remote work in Texas