Senior Business Operations Analyst

Summary

Javvy Coffee is a better-for-you beverage company expanding its café-inspired products through direct-to-consumer and retail channels. The Senior Business Operations Analyst will manage analytics delivery, coordinate external data agency work, triage requests, build dashboards and reports, perform SQL-based analysis, and oversee project tracking, data quality, and ongoing support.

Responsibilities

• Gather requirements and business context from internal teams before work is scoped
• Communicate scoped work to our external data agency partner and manage day-to-day timelines
• Track status, flag delays early, and own ongoing vendor communication
• Technically validate agency deliverables, including testing, quality checks, and data structure review
• Escalate scope changes or concerns to your manager
• Hold first discovery conversations with stakeholders to understand what they need and why
• Scope routine, straightforward requests on your own
• Route well-defined work for execution
• Escalate strategic, complex, or competing requests to your manager for a final scoping decision
• Build new dashboards and reports for every functional area, including finance, marketing, operations, and sales
• Write and optimize SQL queries for analysis and reporting
• Run assigned analyses and models, working under direction on the most complex work
• Validate data quality and test all technical deliverables against the data warehouse
• Help your manager with advanced modeling and analysis as needed
• Maintain the Business Operations project tracker, backlog, and priorities
• Track dependencies, timelines, and blockers across all active projects
• Follow up with stakeholders on missing inputs and flag delays before they become problems
• Bring trade-offs and resource conflicts to your manager for decisions
• Keep stakeholders informed on project status and timelines
• Monitor dashboard health and troubleshoot technical issues
• Answer questions and ad-hoc analytics requests from teams across the business
• Regularly audit data sources for connection lapses and quality issues
• Maintain documentation and a knowledge base for all custom data solutions
• Handle routine updates and maintenance on existing dashboards and reports

Skills

• 3–5 years of experience in business operations, data analytics, or business analytics
• Strong SQL skills. You write and optimize queries on your own, debug data issues, and are comfortable with intermediate-to-advanced patterns like joins, window functions, and CTEs
• Advanced BI expertise. You have hands-on experience with BigQuery and a modern BI platform (e.g. Looker, Tableau, PowerBI), and can build complex dashboards, tune performance, and follow best practices
• Technical credibility. You understand data pipelines, validation, and quality checks, can talk with engineers, and can validate technical work yourself
• A project management mindset. You track timelines, manage dependencies, follow up with stakeholders, and raise risks early
• Cross-functional communication skills. You can explain analytics to technical and non-technical audiences, and you know when to solve a problem yourself and when to escalate it
• Experience across multiple functions, especially finance and marketing
• Experience managing vendors or coordinating with external teams
• A record of delivering quality work on schedule when requirements are ambiguous
• Experience with subscription or DTC business models
• Familiarity with CPG or omnichannel retail data, such as Amazon, wholesale, or retail POS

Qualifications

Must Haves

• 3–5 years of experience in business operations, data analytics, or business analytics
• Strong SQL skills. You write and optimize queries on your own, debug data issues, and are comfortable with intermediate-to-advanced patterns like joins, window functions, and CTEs
• Advanced BI expertise. You have hands-on experience with BigQuery and a modern BI platform (e.g. Looker, Tableau, PowerBI), and can build complex dashboards, tune performance, and follow best practices
• Technical credibility. You understand data pipelines, validation, and quality checks, can talk with engineers, and can validate technical work yourself
• A project management mindset. You track timelines, manage dependencies, follow up with stakeholders, and raise risks early
• Cross-functional communication skills. You can explain analytics to technical and non-technical audiences, and you know when to solve a problem yourself and when to escalate it
• Experience across multiple functions, especially finance and marketing
• Experience managing vendors or coordinating with external teams
• A record of delivering quality work on schedule when requirements are ambiguous

Nice to Haves

• Experience with subscription or DTC business models
• Familiarity with CPG or omnichannel retail data, such as Amazon, wholesale, or retail POS

Benefits

• 100% Company-Paid Health, Dental, Vision & Life Insurance for employees (Family coverage available at employee cost)
• 401(k) Retirement Plan
• Parental Leave
• Free Access to Javvy Products
• Career Growth Opportunities
• Collaborative, Fast-Paced Start-Up Environment
• Remote work