Project and Implementation Specialist

Summary

Common CENTS™ Solutions is a provider of enterprise hospitality solutions for healthcare, senior living, and business dining organizations. The Project and Implementation Specialist is responsible for system implementations, on-site installations, hardware staging, training, and completing project deliverables with Project Managers. The role also involves customer communication, escalation management, and up to 50% on-site travel.

Responsibilities

• Implement projects as assigned by the Director of Professional Services
• Embrace new and innovative ways of implementing product and services strategy, shaping CCS as an effective and modern provider providing solutions that are expected by contemporary customers
• Maintain communication with customers and internal departments on incidents that are escalated
• Address escalations from other departments
• Perform other duties as assigned

Skills

• 2+ years' experience in a professional services role with an understanding of the fundamentals of training and implementation processes
• Implementation experience with a strong focus on customer service
• Ability to communicate technical or complex topics to non-technical audiences
• Ability to take on new challenges with a results-oriented attitude and a sense of vision and purpose
• The desire to learn new things and evolve in competencies in different areas
• Proven track record for the ability to advance problem solving and multi-task
• Strong interpersonal skills; ability to deal with varied types of people (customers, vendors, colleagues, prospects) in a broad range of circumstances
• Excellent written and oral communication skills along with active listening skills
• Patience, flexibility, and the ability to effectively problem solve, at times under pressure
• Illustrates a strong sense of integrity and trust
• A valid Driver's License is required for this position
• Experience with Healthcare, Senior Living, or Food Service is a plus

Qualifications

Must Haves

• 2+ years' experience in a professional services role with an understanding of the fundamentals of training and implementation processes
• Implementation experience with a strong focus on customer service
• Ability to communicate technical or complex topics to non-technical audiences
• Ability to take on new challenges with a results-oriented attitude and a sense of vision and purpose
• The desire to learn new things and evolve in competencies in different areas
• Proven track record for the ability to advance problem solving and multi-task
• Strong interpersonal skills; ability to deal with varied types of people (customers, vendors, colleagues, prospects) in a broad range of circumstances
• Excellent written and oral communication skills along with active listening skills
• Patience, flexibility, and the ability to effectively problem solve, at times under pressure
• Illustrates a strong sense of integrity and trust
• A valid Driver's License is required for this position

Nice to Haves

• Experience with Healthcare, Senior Living, or Food Service is a plus

Benefits

• Opportunity to work remotely
• Up to 50% on-site travel required