Customer Support Specialist

Summary

JotPsych makes software for behavioral health clinicians, including tools that support clinical documentation and revenue cycle workflows. The Customer Support Specialist helps providers achieve value quickly through onboarding calls, follow-ups, issue triage, workflow guidance, and feedback to product and engineering teams.

Responsibilities

• Welcome new providers and walk them through setup, one 15 to 30 minute call at a time
• Run async follow-ups (short emails, Loom snippets) to get providers to their first win quickly
• Triage incoming questions: bug vs. user education vs. workflow gap, and hand engineering tickets clean context
• Share workflow tips that save time (templates, shortcuts, smarter habits) and reduce avoidable churn
• Surface recurring patterns to product and engineering so the same issue doesn't show up next month

Skills

• 2 to 4 years of customer support, success, or sales experience. You've handled hard customer conversations before and you're calmer for it
• Empathetic listener, confident communicator. You can build rapport in a 15 minute call and you can write a clean follow-up email
• High ownership. You do what it takes to unblock customers. You don't punt to "let me check with the team" when you can solve it yourself
• Comfortable with the basics. CRMs like HubSpot or Salesforce, Google Workspace, async video tools. You don't need a runbook for every tool you touch
• We prefer in-person in NYC, but we're open to remote. You set your hours
• Part-time (as little as 10 hours/week) up to full-time (40 hours/week)
• Curious about healthcare. Interest in behavioral health is a plus, not a requirement

Qualifications

Must Haves

• 2 to 4 years of customer support, success, or sales experience. You've handled hard customer conversations before and you're calmer for it
• Empathetic listener, confident communicator. You can build rapport in a 15 minute call and you can write a clean follow-up email
• High ownership. You do what it takes to unblock customers. You don't punt to "let me check with the team" when you can solve it yourself
• Comfortable with the basics. CRMs like HubSpot or Salesforce, Google Workspace, async video tools. You don't need a runbook for every tool you touch
• We prefer in-person in NYC, but we're open to remote. You set your hours
• Part-time (as little as 10 hours/week) up to full-time (40 hours/week)

Nice to Haves

• Curious about healthcare. Interest in behavioral health is a plus, not a requirement

Benefits

• On-target earnings of $40 to $50/hour.
• The schedule is yours to set.
• We prefer in-person in NYC, but we're open to remote.
• Part-time (as little as 10 hours/week) up to full-time (40 hours/week).