Account Manager

Summary

JRP (James River Petroleum) is a technology-driven distributor of diesel fuel, lubricants, and petroleum and fuel management solutions. The Account Manager will serve as the primary strategic relationship and project-management resource for a key national customer, managing relationships, coordinating internal teams, supporting proposals and reporting, and identifying opportunities to expand services and grow the account.

Responsibilities

• Serve as the primary account and project-management contact for a key national customer, supporting the relationship and coordinating with internal JRP teams
• Build and maintain strong relationships with key customer contacts and identify additional stakeholders and decision-makers within the account
• Proactively identify expansion and growth opportunities based on customer needs, locations, and business objectives
• Educate the customer on JRP’s services, capabilities, technology, and additional solutions that may support their operations
• Develop strategic, consultative solutions that support customer needs while identifying opportunities to improve gross margin and account value
• Coordinate with JRP Operations, Procurement, IT, leadership, and other departments to ensure customer needs and projects are executed successfully
• Support proposals, RFPs, RFQs, RFTs, ITBs, and other customer opportunities by researching requirements and coordinating responsive solutions
• Analyze customer requirements and develop creative strategies and recommendations that align with customer needs and JRP capabilities
• Oversee the onboarding of new locations and accounts and ensure account information remains accurate across applicable systems
• Develop and manage daily, weekly, and monthly customer reporting, including specialized reports and analysis as requested
• Monitor account activity, customer needs, and market conditions to identify areas for improvement, expansion, and increased value
• Manage follow-up, deadlines, and commitments to ensure projects and customer requests are completed accurately and on time
• Maintain proactive communication with the customer and provide ongoing education and support related to JRP’s services
• Work closely with JRP leadership and internal teams on strategic initiatives, customer projects, and special assignments
• Perform other account-management, project-management, and administrative duties as needed to support the customer relationship and JRP’s business objectives

Skills

• Strong proficiency with Microsoft Office, particularly Excel
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to analyze information, think critically, and develop creative solutions
• Ability to learn quickly and adapt to new processes, systems, and customer requirements
• Strong follow-through and ability to consistently meet deadlines
• Ability to manage multiple priorities and maintain accurate work with minimal supervision
• Self-starter who is comfortable working independently in a remote environment
• Ability to build relationships, identify opportunities, and take a consultative approach to customer needs
• Bachelor's degree in Business Management, Marketing, Sales/Professional Sales, or a related field preferred; equivalent relevant work experience will also be considered
• Customer service, account management, project management, sales, procurement, or related experience preferred
• Experience with contract administration, negotiations, and/or proposal preparation preferred

Qualifications

Must Haves

• Strong proficiency with Microsoft Office, particularly Excel
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to analyze information, think critically, and develop creative solutions
• Ability to learn quickly and adapt to new processes, systems, and customer requirements
• Strong follow-through and ability to consistently meet deadlines
• Ability to manage multiple priorities and maintain accurate work with minimal supervision
• Self-starter who is comfortable working independently in a remote environment
• Ability to build relationships, identify opportunities, and take a consultative approach to customer needs

Nice to Haves

• Bachelor's degree in Business Management, Marketing, Sales/Professional Sales, or a related field preferred; equivalent relevant work experience will also be considered
• Customer service, account management, project management, sales, procurement, or related experience preferred
• Experience with contract administration, negotiations, and/or proposal preparation preferred

Benefits

• Full medical, dental, and vision benefits
• 401(k) with 2% annual company contribution
• Remote work opportunity
• Opportunity to manage and grow a significant strategic customer relationship
• Exposure to senior leadership and multiple areas of the business
• Opportunity to develop skills across account management, project management, operations, and business development