Business Systems Analyst I

Summary

Kenco Group is a leading 3PL provider in the U.S. that values innovation and integrity. The Business Systems Analyst I will support hardware and software issues, provide technical assistance, and assist with various computer-related problems while ensuring users are educated on system capabilities.

Responsibilities

• Learn and support all company-specific software solutions
• Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment
• Acts as a technical resource in assisting users to resolve problems with all computer systems
• Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis
• Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users
• Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
• Documents procedures and solutions for help desk issues
• Answering both technical and non-technical questions for users
• Making recommendations on areas of process improvement
• Assists with Reporting solution, providing analytical queries and tools for operational management as needed
• Assists in supporting site intranet
• Performs basic computer and RF repairs and work station integration

Skills

• Bachelor's Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field
• Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required
• SAP WMS experience preferred
• Experience using shipping software such as a TMS, Parcel or other carrier application preferred
• Beginning to moderate SQL skillset. Experience with DB2 SQL, or MySQL preferred
• Experience working with File Transfer Protocol and API communication methods is preferred
• Beginning XML skillset helpful but not required
• Experience with PHP and HTML is helpful but not required

Qualifications

Must Haves

• Bachelor's Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field
• Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required

Nice to Haves

• SAP WMS experience preferred
• Experience using shipping software such as a TMS, Parcel or other carrier application preferred
• Beginning to moderate SQL skillset. Experience with DB2 SQL, or MySQL preferred
• Experience working with File Transfer Protocol and API communication methods is preferred
• Beginning XML skillset helpful but not required
• Experience with PHP and HTML is helpful but not required

Benefits

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days