Kenect
Posted 11 days agoVerified live 13h ago
Large Market Customer Service Manager
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
Enterprise Customer SuccessSaaSCustomer RetentionUpselling and Account ExpansionSalesforce
About the company
Kenectkenect.com
Kenect is a messaging platform that connects businesses with consumers.
Job description
Summary
Kenect is an AI-powered texting and reputation management platform that helps dealerships and service businesses streamline communication, reviews, payments, and customer conversations. The Large Market Customer Service Manager partners strategically with customers to drive retention, adoption, renewals, upsells, training, and effective issue resolution.
Responsibilities
- Own the customer's renewal, usage, and adoption of Kenect product features
- Identify, strategize and execute account expansions, feature upsells and cross-sales
- Promote maximum value of the product, identify new opportunities to ensure growth attainment
- Develop a comprehensive understanding of common business challenges faced by customers along with their common objectives
- Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking and best practices
- Monitor usage, proactively contact clients upon low usage and deliver effective solutions to improve product adoption
- Run, build and maintain regular cadence calls and Executive Business Reviews with key stakeholders
- Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions
Skills
- 3+ years of Enterprise Customer Success experience in a SaaS or software company
- Driven, self-motivated, enthusiastic and with a “get things done” attitude
- Ability to manage a large portfolio of clients with amazing task and time management
- A+ organization skills
- Experience upselling and expanding a book of business
- Experience carrying a retention and upsell monthly quota
- Results-driven mentality, with a bias for speed and action
- Knowledge of Salesforce is a plus
Qualifications
Must Haves
- 3+ years of Enterprise Customer Success experience in a SaaS or software company
- Driven, self-motivated, enthusiastic and with a “get things done” attitude
- Ability to manage a large portfolio of clients with amazing task and time management
- A+ organization skills
- Experience upselling and expanding a book of business
- Experience carrying a retention and upsell monthly quota
- Results-driven mentality, with a bias for speed and action
Nice to Haves
- Knowledge of Salesforce is a plus
Benefits
- Health, Dental, Vision, Life & Disability Insurance
- Your birthday is a paid day off
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