Kennesaw State University
Posted 124 days agoVerified live 2d ago
Information Technology Apprenticeship, IT Service Desk Operations
Brief overview
Kennesaw, GAIn-person
High SchoolOr in progress
$13–$17/hrStated range
Cap-exemptNo H-1B lottery
85 H-1B approvalsDept. of Labor
16 green cardsCertified filings
Interpersonal skillsInitiativeTeamworkProblem solvingIndependent judgmentOrganizationCommunication (verbal and written)Time managementProject managementPresentation skillsProficiency with Microsoft Office suiteAttention to detailFollow-up skillsCustomer service skillsPhone and email etiquette
About the company
Kennesaw State Universitykennesaw.edu
Kennesaw State University is a public, coeducational, comprehensive university located in Kennesaw, Georgia
Visa sponsorship history
4 years sponsoring, last filed FY2026Cap-exempt
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.85H-1B approved
99%approval rate
53new H-1B hires
16PERM certified
$87,500median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202321
202425
202535
20264
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20234
202413
20253
20267
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20237
20242
20254
20263
Top sponsored roles
Assistant Professor of Information TechnologyASSISTANT PROFESSOR OF QUANTITATIVE ANALYSISRESEARCH ADVANCEMENT ADMINISTRATORASSISTANT PROFESSOR OF CRIMINAL JUSTICEAssistant Professor of Game Development
Sponsored employees from
South KoreaChinaArgentinaVenezuelaTurkey
Job description
Summary
Kennesaw State University is one of the 50 largest public institutions in the country, dedicated to transforming lives through academic excellence and innovative research. The Information Technology Apprenticeship in IT Service Desk Operations provides technical assistance, customer service support, and practical skills development in information technology systems on campus.
Responsibilities
- Collaborates with UITS staff to resolve technical incidents or fulfill service requests
- Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi-fi and associated peripherals
- Learns to identify individual component failures and replace computer, audio, video or control system components
- Provides technical customer service assistance while following established procedures to resolve user technical issues
- Learns to document and appropriately escalate incidents
Skills
- High School diploma or equivalent
- No experience required; on-the-job training provided
- Interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
- Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
- Attention to detail and follow up skills
- Strong customer service skills and phone and e-mail etiquette
- Student currently enrolled seeking a degree
Qualifications
Must Haves
- High School diploma or equivalent
- No experience required; on-the-job training provided
- Interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
- Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
- Attention to detail and follow up skills
- Strong customer service skills and phone and e-mail etiquette
Nice to Haves
- Student currently enrolled seeking a degree
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