Junior Performance Analyst

Summary

Kentro is a technology and business solutions company supporting customer missions through collaboration, innovation, and professional development. The Junior Performance Analyst supports the Business Transformation Office by coordinating recurring performance reporting, maintaining metric data, and improving reporting tools and dashboards. The role also contributes to Power BI analytics, data-quality reviews, process improvement, and stakeholder support.

Responsibilities

• Coordinate recurring activities supporting the CPAR process, including schedules, follow-up, record maintenance, and status reporting
• Support the quarterly Program Quality Management Review (PQMR) cycle, including compiling data for teams reporting the Program Health Stoplight and Monthly Service Delivery Pulse materials, tracking submission status, and assisting with related communications to program managers
• Maintain customer feedback and recognition information/data
• Assist with internal quality checks by reviewing contract team environments against established internal standards and documenting results and follow-up items
• Administer recurring metric and corporate OKR reporting activities, assisting with submission tracking, deadline coordination, and stakeholder follow-up
• Maintain metric and data reporting tools used to collect, organize, and report corporate performance information
• Review reported information for completeness, accuracy, and consistency; investigate discrepancies and coordinate corrections when needed
• Support the maintenance and troubleshooting of BTO's metric data automation pipeline, ensuring source data flows accurately into reporting and dashboard tools
• Maintain reporting tools using Excel, SharePoint, Power BI, and other approved business platforms
• Support existing Power BI reports and dashboards through routine updates, data-quality reviews, refresh monitoring, and basic enhancements
• Assist with developing reports, visualizations, and basic analytical outputs using established data models and reporting standards, including People and Program Performance Scorecarding, Corporate Service Operational Dashboards, and Risk reporting
• Identify data gaps, reporting issues, and opportunities to make information more reliable, accessible, or useful
• Support the Analytics Lead and IT Infrastructure to improve data governance, collection, and reporting processes
• Respond to routine questions and provide practical support to business stakeholders, data owners, and process participants
• Communicate reporting status, upcoming deadlines, data issues, and follow-up needs clearly

Skills

• Bachelor's degree in business, analytics, information systems, data, or a related field, or equivalent practical experience
• Experience with Power BI; Familiarity with Power Query, basic DAX, data preparation, dashboard design, or data modeling
• Experience working with spreadsheets, structured data, reporting tools, or business information
• Strong attention to detail and the ability to organize information, manage recurring deadlines, and follow tasks through completion
• Strong written and verbal communication skills and the ability to work collaboratively with technical and non-technical stakeholders
• Willingness to learn unfamiliar business processes, reporting tools, and data sources
• Experience with SharePoint, Power Apps, Power Automate, or similar workflow and collaboration tools
• Experience creating, deploying, and enabling good data hygiene across teams and the organizational enterprise
• Familiarity with and understanding of government contracting, CPARs, customer performance, or contract/project metric reporting, government fiscal year, and other key performance/delivery elements

Qualifications

Must Haves

• Bachelor's degree in business, analytics, information systems, data, or a related field, or equivalent practical experience
• Experience with Power BI; Familiarity with Power Query, basic DAX, data preparation, dashboard design, or data modeling
• Experience working with spreadsheets, structured data, reporting tools, or business information
• Strong attention to detail and the ability to organize information, manage recurring deadlines, and follow tasks through completion
• Strong written and verbal communication skills and the ability to work collaboratively with technical and non-technical stakeholders
• Willingness to learn unfamiliar business processes, reporting tools, and data sources

Nice to Haves

• Experience with SharePoint, Power Apps, Power Automate, or similar workflow and collaboration tools
• Experience creating, deploying, and enabling good data hygiene across teams and the organizational enterprise
• Familiarity with and understanding of government contracting, CPARs, customer performance, or contract/project metric reporting, government fiscal year, and other key performance/delivery elements

Benefits

• Remote work within the United States, supporting Eastern Time working hours
• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Every employee is eligible for education reimbursement for certifications, degrees, or professional development
• Flexibility to take a course, complete a certification, or pursue other professional growth and networking
• Funds for virtual and in-person activities, including happy hours, holiday events, fitness and wellness events, and annual celebrations
• Charity galas and events