Partner Enablement Manager

Summary

Keyfactor is a provider of trust infrastructure for AI and machines, helping enterprises and government agencies secure digital interactions. The Partner Enablement Manager implements strategic initiatives for the partner ecosystem by delivering training, creating enablement resources, supporting partners, and coordinating project delivery and handoffs.

Responsibilities

• Deliver partner trainings of Keyfactor solutions, services, and best practices
• Collaborate on the design and delivery of training programs to educate partners about our products, services, positioning, competitive advantages, etc
• Collaborate on the creation and curation of training content, including presentations, webinars, and product guides, tailored to different partner segments
• Collaborate in defining and tracking key performance indicators to evaluate the effectiveness of partner enablement programs
• Provide regular reports and insights to management regarding partner performance and the impact of enablement initiatives
• Build strong relationships with advanced regional partners, and act as a primary point of contact and technical champion for partner inquiries and issues
• Provide ongoing support to partners, address technical questions, and help them overcome any obstacles
• Navigate the transition of projects from partner delivery to Keyfactor Support/Customer Success Teams in a steady state handoff
• Act as the primary point of contact for partner inquiries, concerns, and escalations, addressing their needs promptly and effectively
• Validate business goals are defined and attained. • Reduce the time to value through structured project playbooks
• Collaborate with the sales and global service teams to ensure that partners have the necessary resources to effectively scope and deliver Keyfactor projects
• Participate in cross-functional meetings to align on business priorities and ensure consistent messaging to partners

Skills

• * Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field; or equivalent experience
• * Comprehensive understanding of IT frameworks and standards
• * In-depth knowledge of company operations, industry regulations, and advanced methodologies
• * Ability to analyze complex issues and contribute to strategic initiatives
• * Experience in large enterprise IT environments (via services delivery, consulting, or technical sales enablement)
• * Strong consultation skills with customers, partners, and other external stakeholders
• * Moderate proficiency with Windows Server operating systems
• * Understanding of core networking and infrastructure fundamentals
• * Moderate technical troubleshooting and problem-solving skills
• * Effective time management and prioritization skills with the most complex partner deployments
• * Moderate knowledge of Active Directory Certificate Services and Active Directory Federation Services
• * Proficiency with Unix/Linux
• * Moderate scripting development using various Microsoft tools (SQL, Powershell, etc.)
• * Willingness to learn new product stacks, technologies, and APIs as needed
• * Competency with Microsoft 365
• * Knowledge of Kerberos protocol - OAuth authentication
• * Knowledge of EJBCA product stack
• * Ability to lead small projects, innovate within the role, and provide training to peers.  #LI-NA1

Qualifications

Must Haves

• * Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field; or equivalent experience
• * Comprehensive understanding of IT frameworks and standards
• * In-depth knowledge of company operations, industry regulations, and advanced methodologies
• * Ability to analyze complex issues and contribute to strategic initiatives
• * Experience in large enterprise IT environments (via services delivery, consulting, or technical sales enablement)
• * Strong consultation skills with customers, partners, and other external stakeholders
• * Moderate proficiency with Windows Server operating systems
• * Understanding of core networking and infrastructure fundamentals
• * Moderate technical troubleshooting and problem-solving skills
• * Effective time management and prioritization skills with the most complex partner deployments
• * Moderate knowledge of Active Directory Certificate Services and Active Directory Federation Services
• * Proficiency with Unix/Linux
• * Moderate scripting development using various Microsoft tools (SQL, Powershell, etc.)
• * Willingness to learn new product stacks, technologies, and APIs as needed
• * Competency with Microsoft 365
• * Knowledge of Kerberos protocol - OAuth authentication
• * Knowledge of EJBCA product stack
• * Ability to lead small projects, innovate within the role, and provide training to peers.  #LI-NA1

Benefits

• Remote work in the United Kingdom
• Second Fridays: a company-wide day off on the second Friday of every month, except November and December due to the holiday schedule; this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid parental leave for new parents, with structure varying based on regional or government requirements.
• In the U.S., generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, and Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly talent development and cross-functional meetings to support professional development.
• Regular All Hands meetings followed by group gatherings.