Partner Enablement Manager

Summary

Blackbaud powers social impact through purpose-driven technology and responsible AI. The Partner Enablement Manager develops, executes, optimizes, and assesses enablement programs to educate partners, maximize engagement, and support business growth. The role also involves creating training content, coordinating partner events and communications, managing logistics, and collaborating cross-functionally.

Responsibilities

• Responsible for ensuring effective collaboration with our partners by planning, creating, coordinating, monitoring and implementing enablement activities to maximize partner engagement
• Ability to translate partner business outcomes to create and develop learning curriculums and plan partner events
• Create content and deliverables that advance key enablement initiatives (training, content/enablement, guidance documents, templates and FAQs)
• Develop, manage and execute tactical communications plans and calendars for webinars and events, newsletters, emails, partner town halls, and partner summit
• Manage partner logistics and coordination for Blackbaud Go-To-Market initiatives, programs or events (on-site and virtual)
• Evangelize programs, solutions and capabilities clearly articulating value proposition while fostering proactive engagement
• Evaluate current content and work with stakeholders to update and/or create content for distribution and training, product tours, consumable deliverables
• Collaborate with subject matter experts to develop and review enablement and training materials, and proactively identify and work with additional expert resources who can address content gaps
• Alignment with Partner Enablement Manager counterpart and Partner Operations
• Orchestrate with product management, customer success, and marketing teams to capture mindshare and translate to increased partner influenced revenue
• Manage regular cross-functional calls to report on and drive progress on all project deliverables
• Manage reporting requirements and KPIs for all programs and provide results on a regular basis
• Define, execute, raise awareness, and continually evaluate the placement of all information communicated through identified channels ensuring effectiveness and knowledge transfer

Skills

• 3-5 years Partner Enablement experience
• Ability to be strategic while executing tactically
• Experience with learning management systems (LMS) and partner portals
• Proven success scoping, designing and implementing strategic enablement initiatives training
• Excellent presentations/training facilitation skills and ability to be creative in messaging
• Ability to establish and build close working relationships (internally and externally)
• Entrepreneurial mind set, self-starter and ability to drive outcomes
• Strong collaborator and multi-tasker with personal credibility and influencing skills
• Team-oriented planner and decision-maker
• Preferably in tech/SaaS
• Experience in a channel sales environment is highly desirable with a strong understanding of partner ecosystems and channel sales models

Qualifications

Must Haves

• 3-5 years Partner Enablement experience
• Ability to be strategic while executing tactically
• Experience with learning management systems (LMS) and partner portals
• Proven success scoping, designing and implementing strategic enablement initiatives training
• Excellent presentations/training facilitation skills and ability to be creative in messaging
• Ability to establish and build close working relationships (internally and externally)
• Entrepreneurial mind set, self-starter and ability to drive outcomes
• Strong collaborator and multi-tasker with personal credibility and influencing skills
• Team-oriented planner and decision-maker

Nice to Haves

• preferably in tech/SaaS
• Experience in a channel sales environment is highly desirable with a strong understanding of partner ecosystems and channel sales models

Benefits

• Medical, dental, and vision insurance
• Remote-flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program