AI Value Delivery Lead

Summary

Klarity is an innovative company focused on transforming enterprise operations through AI technology. The AI Value Delivery Lead will be responsible for executing onboarding sprints and supporting customers in their early value journey, while also improving the implementation process and relaying insights back to product and sales teams.

Responsibilities

• Drive time-to-value for your customers: Own and execute structured onboarding & implementation sprints that help customers hit their magic milestones within 20 - 30 days. You'll own the day-to-day coordination, customer communication, and progress tracking
• Support strategic advisory: Partner with senior leads on executive-facing deliverables, journey maps, readouts, change deployment sessions, and grow into facilitating these independently over time
• Improve how we work: Spot friction in the implementation process and propose fixes. We expect you to make the playbook better, not just follow it
• Be the connective tissue: Relay field learnings back to Product and Sales. Your observations from the front line are a core input into how Klarity evolves

Skills

• 2 - 4 years of experience
• Understanding of great operational design and familiarity with process engineering
• Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product
• Design thinking depth
• Change management skills
• Builder mindset
• Outcome oriented and creatively scrappy
• Ability to hypothesize, hustle and hone
• Knows when to bend frameworks
• Creates 2 way doors
• Technological self-starter
• Treats setbacks as learning opportunities
• Hands-on experience running structured workstreams
• Comfortable in ambiguity
• Ability to scope a problem, make a plan, and execute without waiting for perfect information
• Clear communication across levels
• Ability to write a crisp Slack to a user and a clean executive summary
• Active use of automation, no-code tools, AI workflows
• Curiosity and speed to learn fast
• Experience in enterprise SaaS
• Six sigma process design
• Change management

Qualifications

Must Haves

• 2 - 4 years of experience
• Understanding of great operational design and familiarity with process engineering
• Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product
• Design thinking depth
• Change management skills
• Builder mindset
• Outcome oriented and creatively scrappy
• Ability to hypothesize, hustle and hone
• Knows when to bend frameworks
• Creates 2 way doors
• Technological self-starter
• Treats setbacks as learning opportunities
• Hands-on experience running structured workstreams
• Comfortable in ambiguity
• Ability to scope a problem, make a plan, and execute without waiting for perfect information
• Clear communication across levels
• Ability to write a crisp Slack to a user and a clean executive summary
• Active use of automation, no-code tools, AI workflows
• Curiosity and speed to learn fast

Nice to Haves

• Experience in enterprise SaaS
• Six sigma process design
• Change management

Benefits

• Equity in addition to competitive cash compensation
• 100% Employer-Paid Medical, Dental & Vision options!
• Paid Parental Leave
• $500 Annual Learning Fund
• $100 Monthly Wellness Fund
• 401k via Betterment
• Relocation support to San Francisco Bay Area (where applicable)
• Office-related Perks