Account Service Representative

Summary

Georgia-Pacific is a manufacturer of paper-based packaging and other consumer and industrial products. The Account Service Representative will manage strategic customer accounts, optimize packaging solutions, coordinate with internal teams, and support customer service and quality initiatives across the assigned territory.

Responsibilities

• Cultivate and maintain relationships with strategic national & local accounts by delivering quality products, outstanding service, and timely deliveries
• Identify and execute solutions to optimize customer packaging needs, enhance product performance, and minimize waste at GP box plants
• Act as the liaison between customers and GP internal teams, including customer service, quality, design, production, accounting, and shipping
• Maintain high visibility and open lines of communication with national account customers
• Regularly visit customers to discuss quality initiatives, gather feedback, and implement necessary actions
• Assist with item trials for customers
• Manage credit reconciliations with customers at month-end
• Visit GP facilities as needed for team meetings, sample collection, and distribution
• Foster lasting partnerships beyond day-to-day interactions
• Support the GP quality team on customer visits to ensure compliance with quality standards
• Utilize tools such as Microsoft Office 365 and Microsoft Dynamics CRM to log activities and manage data

Skills

• Experience in outside sales, account management, supply chain/operations, or any related commercial experience
• Willing and able to travel up to 60-75% within the assigned territory
• Corrugated/packaging and/or outside sales experience
• Bachelor's degree or higher

Qualifications

Must Haves

• Experience in outside sales, account management, supply chain/operations, or any related commercial experience
• Willing and able to travel up to 60-75% within the assigned territory

Nice to Haves

• Corrugated/packaging and/or outside sales experience
• Bachelor's degree or higher

Benefits

• Eligible for remote work
• Home-based position
• Company car
• Variable pay, issued as a monetary bonus or in another form
• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Health savings accounts
• Life insurance
• ADD coverage
• Disability coverage
• Retirement benefits
• Paid vacation/time off
• Educational assistance
• Infertility assistance may be included
• Paid parental leave may be included
• Adoption assistance may be included