Inside Sales Representative

Summary

Molex, a global leader in connectivity solutions, is seeking an Inside Sales Representative to support its Optical Solutions Business Unit. The role partners with Sales Account Managers and customers to manage quotations, orders, returns, customer programs, reporting, and issue resolution while providing timely and reliable customer support.

Responsibilities

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
• Ensure Customer inquiries/issues are addressed/ resolved to completion
• Ensure accuracy of data and requirements in SAP
• Manage execution, requirements and maintenance of Customer Programs
• Resolve Order-related issues with intercompany departments
• Issue Quotations and follow-up on the status
• Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
• Prepare Order, RMA and Forecast status reports
• Backup Account/Sales Managers during Travel
• Update Customer portals
• Issue open order ECOs

Skills

• Demonstrated experience in a customer-facing service role
• Strong organization, attention to detail, and follow-up skills
• Ability to multi-task and manage a high volume of work effectively
• Strong written and verbal communication skills
• Bachelor's degree (BA/BS)
• Experience working in SAP
• Intermediate excel skills (reporting, data tracking, analysis)
• Experience with similar optical connectivity products
• Experience in connectors, high-tech, or manufacturing industries
• Familiarity with order-to-cash processes and production environments
• Experience with Power BI or similar reporting tools

Qualifications

Must Haves

• Demonstrated experience in a customer-facing service role
• Strong organization, attention to detail, and follow-up skills
• Ability to multi-task and manage a high volume of work effectively
• Strong written and verbal communication skills

Nice to Haves

• Bachelor's degree (BA/BS)
• Experience working in SAP
• Intermediate excel skills (reporting, data tracking, analysis)
• Experience with similar optical connectivity products
• Experience in connectors, high-tech, or manufacturing industries
• Familiarity with order-to-cash processes and production environments
• Experience with Power BI or similar reporting tools

Benefits

• This position is eligible for remote work.
• This role is eligible for variable pay, issued as a monetary bonus or in another form.
• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Health savings accounts
• Life insurance
• ADD
• Disability coverage
• Retirement benefits
• Paid vacation/time off
• Educational assistance
• May also include infertility assistance
• May also include paid parental leave
• May also include adoption assistance