Deployment Program Manager

Summary

Kontakt.io is a company focused on improving hospital operations through intelligent software and hardware solutions. They are seeking a Deployment Program Manager to oversee the health of deployments across hospital customers, ensuring long-term effectiveness and building relationships with stakeholders.

Responsibilities

• Own the deployment workflow end-to-end — from the deployment application itself to how hardware performs in the field, months after installation
• Travel to customer sites (~6 weeks per quarter) to observe live deployments, talk to hospital stakeholders, and verify — firsthand — that things are working as reported
• Build strong relationships with hospital-side business and project owners, translating their pain points and priorities into clear input for product and engineering
• Partner closely with Professional Services, whose program and project managers are incentivized to move fast — your job is to be the counterweight, obsessively focused on whether deployments hold up over time, not just whether they shipped on time
• Work with Customer Success to catch early signals of deployment drift or recurring issues before they become churn risks
• Collaborate with mobile (iOS/Android), firmware, and hardware teams to understand technical constraints and push fixes upstream
• Feed structured, evidence-based feedback to the product team — and use that credibility to directly influence the roadmap
• Use AI tools independently to build what you need — quick dashboards, tracking tools, or analysis — without waiting on engineering bandwidth

Skills

• Have a background in pre-sales, sales engineering, or a similarly stakeholder-facing technical role — you're comfortable in a room with hospital IT staff, project owners, and clinicians, and can translate between technical and business language fluently
• Have a healthy skepticism — 'someone told me it's working' is a starting point for you, not an answer. You go verify
• Are borderline obsessive about deployment quality and longevity, even when the people around you are incentivized to move on to the next thing
• Are comfortable using AI tools as a self-starter — you don't need hand-holding to build a dashboard or automate a report; you just go do it
• Are genuinely energized by travel and being on-site — this isn't an occasional trip, it's a regular part of the job (~8 weeks/quarter)
• Can hold your ground with Professional Services and Customer Success teams respectfully, even when your priorities (long-term reliability) conflict with theirs (speed)
• Have strong written and verbal communication skills — you'll be the voice that carries field reality back to product and engineering
• You've worked in healthcare, hospital IT, or another environment with complex physical/technical deployments

Qualifications

Must Haves

• Have a background in pre-sales, sales engineering, or a similarly stakeholder-facing technical role — you're comfortable in a room with hospital IT staff, project owners, and clinicians, and can translate between technical and business language fluently
• Have a healthy skepticism — 'someone told me it's working' is a starting point for you, not an answer. You go verify
• Are borderline obsessive about deployment quality and longevity, even when the people around you are incentivized to move on to the next thing
• Are comfortable using AI tools as a self-starter — you don't need hand-holding to build a dashboard or automate a report; you just go do it
• Are genuinely energized by travel and being on-site — this isn't an occasional trip, it's a regular part of the job (~8 weeks/quarter)
• Can hold your ground with Professional Services and Customer Success teams respectfully, even when your priorities (long-term reliability) conflict with theirs (speed)
• Have strong written and verbal communication skills — you'll be the voice that carries field reality back to product and engineering

Nice to Haves

• You've worked in healthcare, hospital IT, or another environment with complex physical/technical deployments

Benefits

• Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors
• Full health, dental, and vision coverage, a 401k, paid time off, paid parental leave and all the tools you need to do your best work
• Autonomy to solve meaningful problems with work that ships quickly and makes a difference