Deployment Specialist I

Summary

Procede Software provides enterprise-level dealer management solutions for the heavy-duty truck and ancillary markets. The Deployment Specialist I will install, configure, troubleshoot, validate, and coordinate deployments of products, integrations, and updates across customer environments while supporting deployment readiness and customer adoption.

Responsibilities

• Execute installation, configuration, and deployment of Procede products, integrations, and updates in test and production environments and apply judgement to address environment-specific variations
• Configure and troubleshoot components such as IIS settings, authentication, bindings, data sources, application properties, and other deployment prerequisites outlined in Product documentation and determine appropriate diagnostic approaches based on issue type
• Validate deployment success through functional checks, log review, configuration verification, and communication with customer and internal teams. Independently determine when additional remediation steps are required
• Identify, document, and escalate issues and documentation inconsistencies using documented processes and recommend updates to templates or documentation when recurring gaps are identified
• Collaborate with team to resolve deployment-related technical challenges and provide insights that influence troubleshooting decisions for complex cases
• Deliver and release processed part, part pricing and service repair time data and files to internal and external customers, according to procedures and schedules
• Perform deployment tasks that may require work during non-standard hours, including evenings or weekends, to accommodate customer schedules, maintenance windows, or environment availability
• Provide clear, timely communication to internal teams regarding deployment status, risks, blockers, and required follow-up actions and propose mitigation options when issues impact deployment progress
• Collaborate with Solution/Deployment team and other departments to ensure deployment readiness and smooth transitions into onboarding and adoption phases and offer technical perspective that informs readiness decisions

Skills

• Strong analytical and troubleshooting skills, with the ability to identify and resolve technical issues quickly and effectively
• Working knowledge of IIS concepts, web application configuration, and related Windows Server components
• Foundational understanding of SQL Server administration tasks (user permissions, stored procedures, connections)
• Ability to follow structured processes, checklists, and documentation standards with close attention to detail
• Excellent communication skills, including the ability to explain technical information to non-technical team members
• Ability to manage multiple tasks simultaneously and adapt to shifting priorities
• Strong customer service orientation and commitment to delivering quality work
• Flexibility to work outside normal business hours, including evenings or weekends, when deployment schedules or customer maintenance windows require it
• Experience with IIS, SQL Server, and troubleshooting enterprise applications is desirable but not required
• Ability to sit at a desk, computer terminal or meeting table for a long period of time
• Ability to use hands and fingers or adaptive equipment to safely operate assigned equipment
• Ability to lift up to 20 lbs
• Ability to use telephone frequently for a long period of time, and to hear and speak clearly by telephone
• This is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote
• 1–2 years of experience in software deployment, technical application configuration, technical support, or a related IT role preferred
• Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered

Qualifications

Must Haves

• Strong analytical and troubleshooting skills, with the ability to identify and resolve technical issues quickly and effectively
• Working knowledge of IIS concepts, web application configuration, and related Windows Server components
• Foundational understanding of SQL Server administration tasks (user permissions, stored procedures, connections)
• Ability to follow structured processes, checklists, and documentation standards with close attention to detail
• Excellent communication skills, including the ability to explain technical information to non-technical team members
• Ability to manage multiple tasks simultaneously and adapt to shifting priorities
• Strong customer service orientation and commitment to delivering quality work
• Flexibility to work outside normal business hours, including evenings or weekends, when deployment schedules or customer maintenance windows require it
• Experience with IIS, SQL Server, and troubleshooting enterprise applications is desirable but not required
• Ability to sit at a desk, computer terminal or meeting table for a long period of time
• Ability to use hands and fingers or adaptive equipment to safely operate assigned equipment
• Ability to lift up to 20 lbs
• Ability to use telephone frequently for a long period of time, and to hear and speak clearly by telephone
• This is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote

Nice to Haves

• 1–2 years of experience in software deployment, technical application configuration, technical support, or a related IT role preferred
• Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered

Benefits

• Medical, Dental and Vision
• Retirement Plan with Company Match
• Healthcare FSA & HSA with Company Contributions
• Paid Time Off (PTO)
• Volunteer Day Off (VDO)
• 14 Paid Holidays
• Work equipment (laptop, monitor(s), keyboard, mouse, etc.)
• Destination office in Solana Beach, CA
• Hybrid work schedule; candidates based in San Diego county are expected to work a minimum of one day per week in the office, while those residing outside of San Diego county will be considered fully remote
• The company encourages and supports career development