Product Implementation Manager, iQueue for Surgical Clinics

Summary

LeanTaaS creates software solutions that combine lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. The Product Implementation Manager will lead customer implementations of iQueue for Surgical Clinics, guiding practices through workflow design, data integration, product configuration, validation, and rollout while managing stakeholder relationships and implementation challenges. The role also focuses on customer adoption, performance measurement, workflow improvements, and post-implementation success.

Responsibilities

• Lead and independently manage customer implementations, from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout, serving as the primary point of contact
• Leverage deep understanding of surgical case management and perioperative workflows to guide scheduling, staffing, and operating room assignment processes, identifying and addressing any workflow gaps
• Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue
• Oversee the technical aspects of implementation, including building data pipelines, establishing system interfaces, and customizing workflows, while documenting all specific requirements and changes
• Ensure prompt resolution of challenges while managing project progress and establishing post-implementation performance measurement
• Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments always with an eye toward ensuring a smooth and positive customer experience
• Identify opportunities for improvement, establish clear success metrics, track key performance indicators (KPIs), and recommend workflow enhancements, providing valuable product feedback based on customer needs
• Drive adoption by building strong relationships with practice leadership and staff and developing super users within customer organizations

Skills

• Bachelor's degree in health sciences, engineering, business administration or related field or equivalent years of related experience
• 3-5 years of customer-facing work experience in healthcare implementation
• Track record of applying strong quantitative and analytical skills in prior roles
• A maniacal obsession with customer happiness, success, and retention. You're the type of person who will move mountains to solve problems and make people successful
• Experience with general software implementation processes
• Foundational knowledge of JavaScript, HTML, and/or CSS
• Understanding of healthcare IT systems and data
• Experience with project management and facilitating change management
• Exceptional communication, organizational and stakeholder management skills
• Experience working with cross-functional teams (engineering, product, marketing)
• Strong problem-solving skills and a proactive approach to overcoming challenges
• Willingness and ability to travel up to 35-50% nationwide
• Candidates must be legally authorized to work in the United States
• Master's degree in business or healthcare field
• Background in perioperative services, including knowledge of surgical workflows
• Experience and passion for process improvement (Lean or Six Sigma training a strong plus)
• Intermediate JavaScript skills
• EMR integration experience (e.g. HL7, FHIR, Epic, Cerner, Athenahealth)
• Healthcare software customization experience
• Experience with Pendo Guide, ZenDesk
• Project management certification
• Healthcare IT implementation experience

Qualifications

Must Haves

• Bachelor's degree in health sciences, engineering, business administration or related field or equivalent years of related experience
• 3-5 years of customer-facing work experience in healthcare implementation
• Track record of applying strong quantitative and analytical skills in prior roles
• A maniacal obsession with customer happiness, success, and retention. You're the type of person who will move mountains to solve problems and make people successful
• Experience with general software implementation processes
• Foundational knowledge of JavaScript, HTML, and/or CSS
• Understanding of healthcare IT systems and data
• Experience with project management and facilitating change management
• Exceptional communication, organizational and stakeholder management skills
• Experience working with cross-functional teams (engineering, product, marketing)
• Strong problem-solving skills and a proactive approach to overcoming challenges
• Willingness and ability to travel up to 35-50% nationwide
• Candidates must be legally authorized to work in the United States

Nice to Haves

• Master's degree in business or healthcare field
• Background in perioperative services, including knowledge of surgical workflows
• Experience and passion for process improvement (Lean or Six Sigma training a strong plus)
• Intermediate JavaScript skills
• EMR integration experience (e.g. HL7, FHIR, Epic, Cerner, Athenahealth)
• Healthcare software customization experience
• Experience with Pendo Guide, ZenDesk
• Project management certification
• Healthcare IT implementation experience

Benefits

• Target bonus
• Stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs
• Remote work option