Trade Specialist

Summary

Lessen is a tech-enabled, end-to-end property service provider transforming how commercial and residential real estate services are delivered and managed at scale. The Trade Specialist supports clients and vendors, maintains relationships, reviews trade-related work and pricing, resolves complex issues, and serves as a subject matter expert while coordinating initiatives and process improvements.

Responsibilities

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
• Develop and coordinate client and internal initiatives and special projects
• Serve as a technical and subject matter expert resource for the department and leadership
• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
• Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
• Provide support to Trade Representative as required
• Foster a positive work environment and collaborate effectively with all stakeholders
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Maintain CPD and awareness of trade / industry developments
• Seek opportunities for continuous process improvement

Skills

• Customer Service Skills - Proficient
• Verbal Communication Skills - Proficient
• Written Communication Skills - Proficient
• Teamwork Skills - Proficient
• Relationship Skills - Proficient
• Negotiation Skills – Proficient
• Problem-Solving Skills - Advanced
• Prioritization Skills - Proficient
• SME in a specific relevant trade
• Relevant trade qualification
• 3 – 4 years of experience in relevant field or internal promotion from within Lessen
• Experience working in an FM, retail, buildings environment
• Demonstrable experience of solving complex trade related technical issues
• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
• HVAC field experience preferred
• Bachelor's Degree preferred

Qualifications

Must Haves

• Customer Service Skills - Proficient
• Verbal Communication Skills - Proficient
• Written Communication Skills - Proficient
• Teamwork Skills - Proficient
• Relationship Skills - Proficient
• Negotiation Skills – Proficient
• Problem-Solving Skills - Advanced
• Prioritization Skills - Proficient
• SME in a specific relevant trade
• Relevant trade qualification
• 3 – 4 years of experience in relevant field or internal promotion from within Lessen
• Experience working in an FM, retail, buildings environment
• Demonstrable experience of solving complex trade related technical issues

Nice to Haves

• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
• HVAC field experience preferred
• Bachelor's Degree preferred

Benefits

• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful
• Remote position