Service Sales Engineer - West

Summary

Leybold is seeking a Service Sales Engineer to support aftermarket growth within an assigned territory. The role develops customer relationships, identifies service opportunities, and delivers maintenance, repair, upgrade, service agreement, field service, and spare parts solutions that improve equipment reliability, performance, and uptime.

Responsibilities

• Drive growth through service agreements, preventative maintenance programs, repairs, upgrades, retrofits, field services, and spare parts solutions
• Develop and execute territory sales strategies that increase market penetration, revenue growth, and customer retention
• Generate new business through prospecting, customer visits, referrals, and competitive displacement initiatives
• Analyze the installed equipment base to identify service opportunities, lifecycle risks, modernization needs, and replacement opportunities
• Promote preventative and predictive maintenance strategies that improve reliability, reduce downtime, and maximize equipment performance
• Utilize equipment history, maintenance records, and field service findings to develop customer-specific recommendations
• Serve as the primary customer-facing representative for Leybold's aftermarket service business within the assigned territory
• Build and maintain relationships with maintenance, reliability, operations, procurement, and engineering stakeholders
• Conduct customer visits to assess equipment performance, understand operational challenges, and identify service opportunities
• Recommend service solutions that improve uptime, asset reliability, and total cost of ownership
• Develop proposals, quotations, service agreements, and business cases that demonstrate measurable customer value
• Promote, sell, and renew preventative maintenance agreements, service contracts, and long-term support programs
• Develop territory growth plans focused on customer engagement, installed base opportunities, and strategic account development
• Monitor market trends, competitive activity, and customer needs to identify growth opportunities
• Collaborate with equipment sales teams, applications engineers, service operations, and customer care teams to deliver exceptional customer experiences

Skills

• Bachelor's degree in Engineering, Business, or a related field, or equivalent combination of education and experience
• Experience selling industrial equipment, technical services, aftermarket solutions, or reliability-focused products within manufacturing or industrial markets
• Strong understanding of consultative selling, account management, and value-based solution development
• Proven ability to build relationships with maintenance, engineering, operations, procurement, and plant leadership teams
• Strong communication and presentation skills with the ability to influence decision-makers and articulate technical concepts to diverse audiences
• Demonstrated success identifying customer needs and developing solutions that improve operational performance and equipment reliability
• Experience managing a sales territory, developing strategic account plans, and growing revenue within existing and new customer accounts
• Proven ability to manage sales pipelines, forecast accurately, and drive opportunities to successful closure
• Self-motivated, organized, and capable of prioritizing multiple customer opportunities in a fast-paced environment
• Ability to collaborate effectively across sales, engineering, service operations, and customer support teams
• Proficiency with CRM systems, Microsoft Office applications, and sales reporting tools
• Willingness to travel throughout the assigned territory to support customer engagement and business development activities
• Valid driver's license and ability to travel within the assigned territory
• Ability to work independently while contributing to broader business objectives and team success

Qualifications

Must Haves

• Bachelor's degree in Engineering, Business, or a related field, or equivalent combination of education and experience
• Experience selling industrial equipment, technical services, aftermarket solutions, or reliability-focused products within manufacturing or industrial markets
• Strong understanding of consultative selling, account management, and value-based solution development
• Proven ability to build relationships with maintenance, engineering, operations, procurement, and plant leadership teams
• Strong communication and presentation skills with the ability to influence decision-makers and articulate technical concepts to diverse audiences
• Demonstrated success identifying customer needs and developing solutions that improve operational performance and equipment reliability
• Experience managing a sales territory, developing strategic account plans, and growing revenue within existing and new customer accounts
• Proven ability to manage sales pipelines, forecast accurately, and drive opportunities to successful closure
• Self-motivated, organized, and capable of prioritizing multiple customer opportunities in a fast-paced environment
• Ability to collaborate effectively across sales, engineering, service operations, and customer support teams
• Proficiency with CRM systems, Microsoft Office applications, and sales reporting tools
• Willingness to travel throughout the assigned territory to support customer engagement and business development activities
• Valid driver's license and ability to travel within the assigned territory
• Ability to work independently while contributing to broader business objectives and team success

Benefits

• Individual learning opportunities
• Worldwide job opportunities
• Technical training from our academy
• High standards for workplace safety
• Relocation Assistance
• Medical
• Dental
• Vision
• Vacation
• Sick
• Holiday Pay
• 401k
• Paternal and Maternal leave
• Short-term and long-term disability
• This role is fully remote, enabling you to work from anywhere in the world
• The tools and support you need to succeed from any location