Field Service Engineer II - NYC/NJ

Summary

Leica Biosystems is a life sciences and cancer diagnostics company focused on advancing diagnostic solutions and improving patient outcomes. The Field Service Engineer II provides advanced remote and on-site technical support for digital pathology equipment, including repairs, installations, preventive maintenance, escalations, and quality trend analysis across the Northeast region.

Responsibilities

• Provide advanced remote and on-site escalation support of Digital Pathology Equipment to the North American Selling Unit, with the objectives of minimizing customer downtime and generating revenue opportunities, communicate trends and correct parts issues
• Provide proactive technical support through the dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and the sharing of best practices
• Work collaboratively with product management and other relevant Business Unit departments to review and maintain instrument quality reporting. Proactively identify declining quality trends and develop potential countermeasures

Skills

• • Associate's degree plus 3+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience (working/worked on any mechanical, technical, laboratory, pneumatic or any related instruments.)
• Bachelor's Degree and IT networking preferred
• • Diagnosis and repair of medical devices, electromechanical equipment, or scientific instruments to satisfy customer relationships
• • Field Service Engineering experience and/or Networking/IT system experience
• • Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting
• • Ability to travel - 90% travel, overnight within and outside of territory
• • Must have a valid driver's license with an acceptable driving record
• • Ability to lift, move or carry equipment up to 40 lbs

Qualifications

Must Haves

• • Associate's degree plus 3+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience (working/worked on any mechanical, technical, laboratory, pneumatic or any related instruments.)

Nice to Haves

• Bachelor's Degree and IT networking preferred
• • Diagnosis and repair of medical devices, electromechanical equipment, or scientific instruments to satisfy customer relationships
• • Field Service Engineering experience and/or Networking/IT system experience
• • Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting
• • Ability to travel - 90% travel, overnight within and outside of territory
• • Must have a valid driver's license with an acceptable driving record
• • Ability to lift, move or carry equipment up to 40 lbs

Benefits

• This job is also eligible for bonus/incentive pay.
• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees