Account Executive II

Summary

Liberty Dental Plan is a mission-driven healthcare organization focused on improving access to quality dental care and delivering outstanding service to members, clients, providers, and communities. The Account Executive II serves as a trusted advisor for a portfolio of clients, managing relationships, supporting renewals and retention, analyzing account performance, and coordinating with internal teams to deliver effective dental benefits solutions.

Responsibilities

• Serve as the lead contact for day-to-day client service and strategic account support
• Develop and execute relationship management strategies aligned with each client's business goals and objectives
• Analyze plan utilization, performance trends, and client needs to provide proactive recommendations and solutions
• Lead renewal activities, including developing and presenting renewal options, benefit design changes, and pricing strategies
• Partner with internal teams including Claims, Eligibility, Provider Relations, and Finance to resolve escalated issues effectively and efficiently
• Identify opportunities to enhance client satisfaction, improve plan performance, and expand service offerings
• Facilitate client meetings, quarterly business reviews, and strategic planning sessions
• Support open enrollment strategies, employee education initiatives, and presentation development
• Maintain accurate client records, service documentation, and renewal milestones within company systems
• Monitor contractual performance expectations and ensure service commitments are achieved
• Mentor and support junior team members in client service and account management best practices

Skills

• Bachelor's degree in Business Administration, Marketing, or a related field, or an equivalent combination of education and relevant work experience
• Minimum of 4 years of experience in health insurance account management, client services, employee benefits, or a related field
• Strong knowledge of group health and dental insurance concepts, including underwriting, plan design, compliance, and claims operations
• Exceptional relationship-building and consultative account management skills
• Excellent communication, presentation, and stakeholder management abilities
• Strategic mindset with the ability to identify growth opportunities and deliver value-driven solutions
• Strong analytical skills with the ability to interpret data and translate insights into action
• Outstanding organizational skills and attention to detail
• Proficiency with Microsoft Office Suite and CRM systems
• Ability to collaborate effectively across cross-functional teams
• High degree of professionalism, discretion, and sound judgment
• We are unable to hire or allow employees to work outside of the United States
• No relocation assistance or sponsorship available at this time
• Experience managing mid-sized or complex client accounts strongly preferred
• Dental or ancillary benefits industry experience is a plus

Qualifications

Must Haves

• Bachelor's degree in Business Administration, Marketing, or a related field, or an equivalent combination of education and relevant work experience
• Minimum of 4 years of experience in health insurance account management, client services, employee benefits, or a related field
• Strong knowledge of group health and dental insurance concepts, including underwriting, plan design, compliance, and claims operations
• Exceptional relationship-building and consultative account management skills
• Excellent communication, presentation, and stakeholder management abilities
• Strategic mindset with the ability to identify growth opportunities and deliver value-driven solutions
• Strong analytical skills with the ability to interpret data and translate insights into action
• Outstanding organizational skills and attention to detail
• Proficiency with Microsoft Office Suite and CRM systems
• Ability to collaborate effectively across cross-functional teams
• High degree of professionalism, discretion, and sound judgment
• We are unable to hire or allow employees to work outside of the United States
• No relocation assistance or sponsorship available at this time

Nice to Haves

• Experience managing mid-sized or complex client accounts strongly preferred
• Dental or ancillary benefits industry experience is a plus

Benefits

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term and short-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.
• Opportunities for professional development and career advancement.