Biomedical Technician II_ HC

Summary

GE HealthCare is a global medical technology and digital solutions innovator. The Biomedical Technician II evaluates, diagnoses, repairs, and performs planned maintenance on customer biomedical equipment while supporting customer satisfaction, regulatory compliance, and service delivery. The role also leads and assists technicians, manages service processes, and provides onsite support in the North Charleston, South Carolina area.

Responsibilities

• Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs
• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations
• Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation
• Effectively communicate and partner with teammates and colleagues
• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction
• Implement GE/customer facility contract, supporting business goals and objectives
• Lead, instruct, and assist technicians on basic and complex repairs and resolution
• Work as a member of local team to provide efficient service delivery to all accounts within assigned area
• Share on-call/pager responsibility
• Document all repair actions and submit reports/summaries according to schedule
• Ensure proper care of spares, tools, and test equipment, and ensure calibration
• Maintain approved parts inventory
• Manage vendors’ service delivery processes in compliance with GE policies, as instructed
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction
• May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity)
• Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality and Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

Skills

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment; OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and 4+ years of experience servicing medical equipment
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Qualifications

Must Haves

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment; OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and 4+ years of experience servicing medical equipment
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Benefits

• Remote work arrangement, with onsite work at customer locations
• Relocation assistance provided
• Professional development
• Career opportunities
• A work culture that fosters care, collaboration, and support