Biomed Technician I FSE Palo Alto-Santa Cruz Area

Summary

GE HealthCare is seeking a Biomed Technician I FSE to provide field service support for customers' biomedical equipment. The role involves evaluating, diagnosing, repairing, and performing planned maintenance on equipment while ensuring customer satisfaction, regulatory compliance, accurate documentation, and effective service delivery across assigned accounts.

Responsibilities

• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Drives customer satisfaction through service excellence
• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections
• May assist more experienced technicians on basic and more complex repairs/resolution
• Effectively communicate and partner with teammates and colleagues
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction
• As instructed, implement GE/customer facility contract and supports business goals/objectives
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area
• When trained, able to share on-call responsibility
• Document all repair actions and submit reports/summaries according to schedule
• Ensure proper care of spares, tools, and test equipment, and ensure calibration
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements
• Complete all planned Quality and Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner
• Ensure all test equipment is tracked and 100% calibrated on time

Skills

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field
• OR equivalent military education
• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program
• OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner
• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
• Characteristics : One year of experience
• We will not sponsor individuals for employment visas, now or in the future, for this job opening
• This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment
• GE HealthCare will only employ those who are legally authorized to work in the United States for this opening

Qualifications

Must Haves

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field
• OR equivalent military education
• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program
• OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner
• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
• Characteristics : One year of experience
• We will not sponsor individuals for employment visas, now or in the future, for this job opening
• This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment
• GE HealthCare will only employ those who are legally authorized to work in the United States for this opening

Benefits

• Medical
• Dental
• Vision
• Paid time off
• A 401(k) plan with employee and company contribution opportunities
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement
• Professional development
• Great work environment