Product Expert - Link Key People

Summary

Veeva Systems is a mission-driven SaaS company serving the life sciences industry. The Product Expert will bridge software development teams, internal stakeholders, and customers by advocating for customer needs, educating the market, influencing the product roadmap, and providing advanced product support.

Responsibilities

• Act as the primary subject matter expert and voice of the product at industry events, user groups, and webinars. Create compelling educational content, release notes, and product demonstrations
• Gather, synthesize, and prioritize product feedback and gaps from end-users and client executives
• Collaborate closely with Product Managers to translate customer business needs into actionable technical requirements, ensuring the product roadmap reflects market demands
• Provide advanced product support and enablement to internal teams and clients

Skills

• 3+ years of experience in a customer-facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing)
• Hands-on experience administering, configuring, or implementing enterprise-grade SaaS platforms (e.g., Veeva Vault, Salesforce, or industry-specific equivalents)
• Demonstrated experience launching software features, leading customer workshops, or managing user communities

Qualifications

Must Haves

• 3+ years of experience in a customer-facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing)
• Hands-on experience administering, configuring, or implementing enterprise-grade SaaS platforms (e.g., Veeva Vault, Salesforce, or industry-specific equivalents)
• Demonstrated experience launching software features, leading customer workshops, or managing user communities

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Remote work flexibility, with support to work from home or in the office