Product Operations Manager (Remote)

Summary

Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication for people with communication impairments. The Product Operations Manager will own the operational foundation for the Product organization, ensuring that tooling, data, and workflows are reliable and well-managed as the team expands its product offerings.

Responsibilities

• Administer and maintain product tooling (e.g., Aha!, Amplitude, Jira, Maze), ensuring consistent adoption, data quality, and effective workflows
• Partner with compliance and external consultants to support FDA design controls, documentation standards, and audit readiness
• Build and maintain repeatable workflows for regulatory and R&D documentation processes
• Build and maintain product dashboards and scorecards, partnering with Data Analyst to ensure data is accurate, current, and accessible to stakeholders
• Identify data and instrumentation gaps and partner with Engineering and Systems teams to address them
• Onboard new Product team members to tools, reporting, and operational workflows
• Coordinate cross-functional operational activities required for product releases, ensuring readiness across documentation, training, and support
• Maintain release readiness checklists and track dependencies, surfacing risks to Product and Engineering leadership
• Coordinate operational initiatives that span multiple teams or lack a clear owner
• Partner with Product team, PMM and Agile Coach to surface operational inefficiencies and recommend improvements to Product leadership
• May be required to perform other duties as assigned

Skills

• 3+ years of experience in Product Operations, Program Management, Business Operations, or a similar operational role
• Experience administering product and analytics tools (e.g., Aha!, Amplitude, Jira, Maze, or similar)
• Strong organizational skills with high attention to detail and follow-through
• Experience working with data, dashboards, and reporting
• Strong written and verbal communication skills and ability to collaborate cross-functionally
• Bachelor's degree or equivalent combination of education and experience
• Ability and willingness to travel within the U.S. up to 2 times per year for team and company meetings, with additional travel as needed for conferences and events
• Experience working in a regulated software, healthcare, or medical device environment
• Familiarity with FDA design controls, quality management systems (QMS), or similar regulatory frameworks
• Technical fluency and ability to partner effectively with Engineering teams
• Experience in Product Operations within a scaling organization
• Experience working within a Product Operating Model and Agile development environment (e.g., cross-functional product teams, continuous discovery, outcome-driven delivery)
• Process improvement mindset with the ability to simplify workflows without adding unnecessary overhead

Qualifications

Must Haves

• 3+ years of experience in Product Operations, Program Management, Business Operations, or a similar operational role
• Experience administering product and analytics tools (e.g., Aha!, Amplitude, Jira, Maze, or similar)
• Strong organizational skills with high attention to detail and follow-through
• Experience working with data, dashboards, and reporting
• Strong written and verbal communication skills and ability to collaborate cross-functionally
• Bachelor's degree or equivalent combination of education and experience
• Ability and willingness to travel within the U.S. up to 2 times per year for team and company meetings, with additional travel as needed for conferences and events

Nice to Haves

• Experience working in a regulated software, healthcare, or medical device environment
• Familiarity with FDA design controls, quality management systems (QMS), or similar regulatory frameworks
• Technical fluency and ability to partner effectively with Engineering teams
• Experience in Product Operations within a scaling organization
• Experience working within a Product Operating Model and Agile development environment (e.g., cross-functional product teams, continuous discovery, outcome-driven delivery)
• Process improvement mindset with the ability to simplify workflows without adding unnecessary overhead