Product Operations Associate Manager

Summary

Richardson Sales Performance is seeking a Product Operations Associate Manager to serve as the operational engine for digital avatar-led video production, translation operations, AI Roleplay intake, and digital content maintenance. The role coordinates end-to-end workflows, manages cross-functional and external stakeholder collaboration, supports content updates and course builds, and continuously improves operational processes.

Responsibilities

• Own end-to-end production of avatar-led video experiences, including video creation, AI-generated visual assets, and platform publishing
• Continuously improve and document the production workflow, identifying opportunities for process optimisation as volume grows
• Act as the go-to resource for avatar customisation, AI-generated visuals, and general workflow guidance across the team
• Manage translation roadmap intake and prioritisation, coordinating workflow across internal teams and external facilitators
• Coordinate implementation of translation requests end-to-end, from planning through delivery
• Manage feedback capture and facilitator review processes, ensuring issues are resolved and closed out
• Manage intake of AI Roleplay requests alongside the customisation process, so the two pipelines are planned and prioritised together rather than in conflict
• Flag and resolve overlaps or sequencing issues between AI Roleplay and customisation work before they create rework or stakeholder confusion
• Provide coordination and execution support for digital content maintenance initiatives, including course builds
• Align maintenance activity with delivery timelines and partner teams, and help prioritise competing stakeholder requests
• Support cross-platform troubleshooting and course refinements during and after each maintenance cycle
• Coordinate content update requests across the portfolio, routing them to the right owner and tracking them through to resolution
• Make minor content updates directly (text edits, small corrections, small asset swaps) where doing so is quicker than routing the request elsewhere
• Partner with the Senior Product Manager, Learning Content & Experiences on workflow planning and operational organisation across all workstreams
• Support cross-functional coordination and delivery alignment with Design, Digital Products, and Delivery teams
• Help build scalable, well-documented content processes that hold up as volume and complexity increase

Skills

• * Experience in content operations, production coordination, or product operations, ideally within a learning, L&D, or B2B SaaS environment
• * Comfortable managing multiple concurrent workstreams (video production, translation, customisation, AI Roleplay intake, digital content maintenance) with competing priorities
• * Good project management and process design skills — able to structure, sequence, and run multiple workstreams to completion, and design new processes as needs evolve
• * Working proficiency with Asana, as team projects and processes are run through it
• * Comfortable working with Claude and Claude Projects, as much of the customisation and translation workflow runs through it
• * Working familiarity with AI-generated video/avatar tools, or a strong aptitude for picking up new production platforms quickly
• * Experience coordinating with external vendors or facilitators (e.g., translation partners)
• * Strong organisational and process-documentation skills; comfortable building workflow structure where none exists
• * Clear, proactive communicator, confident coordinating across Product, Design, and Delivery stakeholders
• * Ownership — drives workstreams to completion without needing close supervision
• * Organisation — keeps multiple concurrent initiatives on track and visible to stakeholders
• * Collaboration — coordinates smoothly across Product, Design, Digital Products, and Delivery
• * Continuous improvement — looks for ways to streamline and scale operational workflows
• * Attention to detail — safeguards quality across video, translation, and maintained course content

Qualifications

Must Haves

• * Experience in content operations, production coordination, or product operations, ideally within a learning, L&D, or B2B SaaS environment
• * Comfortable managing multiple concurrent workstreams (video production, translation, customisation, AI Roleplay intake, digital content maintenance) with competing priorities
• * Good project management and process design skills — able to structure, sequence, and run multiple workstreams to completion, and design new processes as needs evolve
• * Working proficiency with Asana, as team projects and processes are run through it
• * Comfortable working with Claude and Claude Projects, as much of the customisation and translation workflow runs through it
• * Working familiarity with AI-generated video/avatar tools, or a strong aptitude for picking up new production platforms quickly
• * Experience coordinating with external vendors or facilitators (e.g., translation partners)
• * Strong organisational and process-documentation skills; comfortable building workflow structure where none exists
• * Clear, proactive communicator, confident coordinating across Product, Design, and Delivery stakeholders
• * Ownership — drives workstreams to completion without needing close supervision
• * Organisation — keeps multiple concurrent initiatives on track and visible to stakeholders
• * Collaboration — coordinates smoothly across Product, Design, Digital Products, and Delivery
• * Continuous improvement — looks for ways to streamline and scale operational workflows
• * Attention to detail — safeguards quality across video, translation, and maintained course content