Claims Analyst I

Summary

LP Building Solutions is a provider of engineered wood building products and high-performance building solutions. The Claims Analyst I role administers warranty claims, provides technical support to customers and inspectors, investigates and resolves claims, maintains claims data, and reports product performance issues.

Responsibilities

• Facilitate claims and their resolution in a manner exhibiting excellent customer service for the customer
• Answer in-coming calls and assist claimants, distributors, retailers, contractors, architects, code officials, and homeowners with their concerns
• Maintain and dispense technical knowledge of manufacturing methods, quality procedures, industry and company installation requirements, and all other information needed to effectively handle technical and warranty issues
• Initiate inspection process, interpret inspection reports, investigate repair options, and negotiate a fair resolution for the claim
• Prepare and submit detailed reports that include photographs and repair cost calculations using the National Construction Estimator or RSMeans
• Provide guidance and assistance to third party inspectors and LP personel as related to the inspection procedures
• Develop, document, and maintain assigned standard operating procedures including interactive technical libraries and data systems
• Complete on-site inspections as required
• Communicate with customers on claim status, investigation updates, and claim resolutions
• Update and maintain the CLAIMS System with all relevant claim information
• Compile and validate claim resolution payments through check, credit, or EFT processing
• Provide technical knowledge to Corporate Legal department in the resolution of litigious claims
• Update LP Quality, Manufacturing, Sales, & Marketing on product performance issues and customer concerns
• Occasional travel may be required

Skills

• Demonstrated knowledge of claims processing
• Knowledge of construction industry, transportation, and logistics
• Strong math skills
• Skill in claim negotiation and settlement
• Good critical thinking skills
• Ability to remain objective
• Good communication and interpersonal skills
• Ability to use a computer and supporting software
• 3+ years of general office experience
• Experience in a customer service environment and working with customers to resolve complex issues
• Experience in general building construction
• Any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position
• Bachelor's degree, or a combination of education and experience that demonstrates the capability to perform the key responsibilities of this position
• Experience with a forest products or manufacturing industry desirable

Qualifications

Must Haves

• Demonstrated knowledge of claims processing
• Knowledge of construction industry, transportation, and logistics
• Strong math skills
• Skill in claim negotiation and settlement
• Good critical thinking skills
• Ability to remain objective
• Good communication and interpersonal skills
• Ability to use a computer and supporting software
• 3+ years of general office experience
• Experience in a customer service environment and working with customers to resolve complex issues
• Experience in general building construction
• Any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position
• Bachelor's degree, or a combination of education and experience that demonstrates the capability to perform the key responsibilities of this position

Nice to Haves

• Experience with a forest products or manufacturing industry desirable

Benefits

• Health and welfare benefits
• 401(k) program
• Career mobility
• Tuition reimbursement
• Volunteer opportunities
• Profit sharing
• Home Office