Summary
Solera Holdings, LLC. is a global leader in data and software services that transforms the vehicle lifecycle into a connected digital experience. The Field Claim Representative will manage on-site insurance property claim assignments and assist in business development while maintaining strong customer relations.
Responsibilities
- Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes
- Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives
- Assist in business development activities in conjunction with new and existing service offerings
- Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use
- Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements
- Follow all standard operating and safety procedures, written and oral, at all times
- Ability and willingness to take on additional responsibilities as assigned
Skills
- Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff
- Present in a professional manner both in personal and vehicle appearance
- Ability to work in adverse conditions (post loss insurance claims)
- Perform work assignments in a safe and concise manner, following all Enservio safety standards
- Proficient with Microsoft Office Suite
- Strong problem solving and analytical skills
- Strong interpersonal, writing and communication skills
- Excellent personal organization and leadership skills
- Results oriented with the ability to accomplish work in a team environment
- Ability to travel to site location in your geographic area
- Ability to lift without any physical restrictions up to 30 pounds
- Work independent of direct onsite supervision
- Valid driver's license and reliable personal vehicle available for use
- Property and Casualty claim experience a plus
- Restoration industry experience a plus
Qualifications
Must Haves
- Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff
- Present in a professional manner both in personal and vehicle appearance
- Ability to work in adverse conditions (post loss insurance claims)
- Perform work assignments in a safe and concise manner, following all Enservio safety standards
- Proficient with Microsoft Office Suite
- Strong problem solving and analytical skills
- Strong interpersonal, writing and communication skills
- Excellent personal organization and leadership skills
- Results oriented with the ability to accomplish work in a team environment
- Ability to travel to site location in your geographic area
- Ability to lift without any physical restrictions up to 30 pounds
- Work independent of direct onsite supervision
- Valid driver's license and reliable personal vehicle available for use
Nice to Haves
- Property and Casualty claim experience a plus
- Restoration industry experience a plus