Product Manager

Summary

Lumin Digital specializes in delivering innovative solutions and exceptional services to meet the diverse needs of their clients. They are seeking a dedicated Customer Service Representative to be the first point of contact for customers, providing assistance with inquiries, complaints, and product-related issues while ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer issues, ensuring a positive experience and customer satisfaction
• Provide accurate information about products, services, and policies to customers
• Log all customer interactions in the customer relationship management (CRM) system
• Work closely with internal teams to escalate and resolve complex issues effectively
• Follow up with customers to ensure their issues have been resolved satisfactorily
• Maintain detailed records of customer complaints and feedback to inform service improvements
• Provide troubleshooting assistance for product-related queries
• Assist in identifying trends in customer issues to help improve processes
• Collaborate with the product team to gather customer feedback for product development

Skills

• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Experience using customer service software or CRM systems (e.g., Zendesk, Salesforce)
• Ability to handle multiple tasks simultaneously and work under pressure
• Strong attention to detail and organizational skills
• High school diploma or equivalent (Bachelor's degree preferred)
• Experience in customer service or call center environments
• Familiarity with common troubleshooting techniques for technical support
• Ability to work effectively in a fast-paced, team-oriented environment
• Fluency in multiple languages is a plus

Qualifications

Must Haves

• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Experience using customer service software or CRM systems (e.g., Zendesk, Salesforce)
• Ability to handle multiple tasks simultaneously and work under pressure
• Strong attention to detail and organizational skills
• High school diploma or equivalent (Bachelor's degree preferred)

Nice to Haves

• Experience in customer service or call center environments
• Familiarity with common troubleshooting techniques for technical support
• Ability to work effectively in a fast-paced, team-oriented environment
• Fluency in multiple languages is a plus