Digital Implementation Specialist

Summary

Lumistry provides digital solutions to pharmacies globally to help improve adherence, reduce operating costs, and increase revenue. The Digital Implementation Specialist builds, reviews, tests, launches, and supports customer websites and digital products while managing digital operations, resolving issues, and improving delivery processes.

Responsibilities

• Build and deploy customer websites in Replit, following Lumistry standards, build processes, and customer requirements
• Review completed builds for visual accuracy, layout consistency, and content quality, and make adjustments as needed
• Migrate content, imagery, services, and functionality from customers' existing websites, and resolve anything missing or inconsistent before launch
• Test functionality and responsiveness on desktop and mobile, including navigation, links, forms, integrations, and other interactive elements
• Hold every site to our QA standards while finding ways to improve design, usability, accessibility, and the visitor experience
• Support enterprise and non-enterprise projects, including large-scale website migrations and other Digital initiatives
• Help create, test, and improve website templates, standards, and build resources
• Meet production goals, timelines, quality expectations, and SLAs
• Create and configure domain-based Google email inboxes for customers during onboarding and ongoing support
• Monitor and complete Digital teardown requests so websites and their associated services are properly disconnected or removed
• Identify and escalate blockers, dependencies, or issues that could affect customer timelines or service delivery
• Monitor your assigned Salesforce queues so requests keep moving and SLAs are met
• Maintain internal documentation and support cross-functional onboarding and training on Digital products and processes
• Take part in audits, migrations, and special projects as assigned by Digital leadership
• Perform other duties as assigned

Skills

• Bachelor's degree or equivalent experience
• Experience creating, editing, or maintaining websites
• Experience using AI-powered tools, and real comfort adopting new technology
• Strong attention to detail, with an eye for visual, content, and functional inconsistencies
• Strong organizational skills and the ability to manage multiple projects, queues, and priorities at once
• Ability to troubleshoot problems and learn new technical tools and processes on your own
• Ability to work effectively in a fast-moving, evolving environment
• A track record of meeting deadlines and production and service-level expectations
• Ability to collaborate across technical and customer-facing teams
• Experience with Replit and Salesforce
• Familiarity with WCAG accessibility standards, responsive web design, and SEO best practices
• Experience in a queue-based or production-oriented environment

Qualifications

Must Haves

• Bachelor's degree or equivalent experience
• Experience creating, editing, or maintaining websites
• Experience using AI-powered tools, and real comfort adopting new technology
• Strong attention to detail, with an eye for visual, content, and functional inconsistencies
• Strong organizational skills and the ability to manage multiple projects, queues, and priorities at once
• Ability to troubleshoot problems and learn new technical tools and processes on your own
• Ability to work effectively in a fast-moving, evolving environment
• A track record of meeting deadlines and production and service-level expectations
• Ability to collaborate across technical and customer-facing teams

Nice to Haves

• Experience with Replit and Salesforce
• Familiarity with WCAG accessibility standards, responsive web design, and SEO best practices
• Experience in a queue-based or production-oriented environment

Benefits

• Flexible time off
• Medical coverage
• Dental coverage
• Vision coverage
• Long-term disability coverage
• Fitness benefits