FMS Service Coordinator

Summary

Lutheran Social Service of Minnesota provides social services to individuals, families, and communities. The FMS Service Coordinator manages participant budgets and self-directed service coordination, ensures compliance with state and federal requirements, and provides guidance and customer service to participants, families, support teams, and partner agencies.

Responsibilities

• Manage, monitor, and analyze participant budgets to ensure spending aligns with authorized services and available funding
• Review and approve financial transactions, payroll requests, service agreements, vendor payments, and participant purchases in accordance with program requirements
• Monitor utilization trends and identify risks related to overspending, underspending, funding shortages, or service interruptions
• Provide guidance and education to participants and families regarding budget management, allowable expenses, workforce costs, and funding sustainability
• Analyze financial data and spending patterns to support informed decision-making and maximize participant resources
• Ensure financial records are accurate, complete, and audit-ready
• Interpret funding authorizations and service agreements to ensure appropriate allocation and use of public funds
• Serve as the primary point of contact for participants, families, support teams, and Lead Agencies
• Coordinate participant enrollments, renewals, service updates, and revisions
• Support participants in understanding self-directed service options, program requirements, and available resources
• Facilitate timely processing of participant requests to ensure uninterrupted service delivery
• Collaborate with internal departments, vendors, and external partners to resolve service-related concerns
• Assist participants and families in navigating complex service systems and requirements
• Ensure participant services and expenditures comply with DHS regulations, waiver requirements, managed care contracts, labor laws, and applicable state and federal guidance
• Identify potential compliance concerns and escalate issues appropriately
• Maintain complete and accurate participant documentation
• Monitor authorizations, spending activity, and service approvals to reduce organizational and participant risk
• Prepare documentation supporting audits, reviews, and quality assurance activities
• Stay informed of regulatory changes and communicate impacts to participants and stakeholders
• Deliver exceptional customer service through timely, professional, and solution-focused communication
• Build collaborative relationships with participants, families, Lead Agency representatives, service providers, and community partners
• Respond to inquiries, concerns, and requests with professionalism and urgency
• Support conflict resolution and facilitate positive outcomes when addressing complex participant situations
• Advocate for participant choice, independence, and person-centered service delivery
• Other Duties as Assigned
• Build working relationships that reflect awareness and respect for cultural differences
• Recognize and appreciate cultural similarities and work across differences with internal and external colleagues
• Actively support and engage in organization activities designed to achieve equity and inclusion in the organization’s culture and services
• Continue professional and personal development to increase and evolve in their own intercultural competence

Skills

• Minimum of three years of experience in case management, service coordination, financial services, account management, program administration, healthcare administration, or a related field
• Strong analytical and critical thinking skills
• Demonstrated ability to manage multiple priorities and deadlines simultaneously
• Strong customer service and relationship management skills
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail
• Advanced organizational and time management skills
• Advanced Microsoft Excel skills, including data analysis, reporting, reconciliation, and budget tracking
• Proficiency with Microsoft Office Suite, CE platforms, and case management systems
• Ability to analyze large volumes of information and identify discrepancies, trends, and opportunities
• Ability to interpret and apply complex regulations and program requirements
• Ability to exercise sound judgment and independent decision-making
• Strong mathematical and financial aptitude
• Ability to maintain confidential information and exercise discretion
• Ability to develop effective working relationships with diverse stakeholders
• Strong problem-solving and conflict-resolution skills
• Bachelor's degree in Human Services, Business Administration, Finance, Accounting, Public Administration, Social Work, or a related field preferred
• Experience working with disability services, long-term care, Medicaid-funded programs, waivers, CDCS, CFSS, or related self-directed service programs
• Experience managing budgets, financial transactions, payroll, or public funds
• Experience interpreting regulations, policies, and funding requirements
• Bilingual or multilingual communication skills

Qualifications

Must Haves

• Minimum of three years of experience in case management, service coordination, financial services, account management, program administration, healthcare administration, or a related field
• Strong analytical and critical thinking skills
• Demonstrated ability to manage multiple priorities and deadlines simultaneously
• Strong customer service and relationship management skills
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail
• Advanced organizational and time management skills
• Advanced Microsoft Excel skills, including data analysis, reporting, reconciliation, and budget tracking
• Proficiency with Microsoft Office Suite, CE platforms, and case management systems
• Ability to analyze large volumes of information and identify discrepancies, trends, and opportunities
• Ability to interpret and apply complex regulations and program requirements
• Ability to exercise sound judgment and independent decision-making
• Strong mathematical and financial aptitude
• Ability to maintain confidential information and exercise discretion
• Ability to develop effective working relationships with diverse stakeholders
• Strong problem-solving and conflict-resolution skills

Nice to Haves

• Bachelor's degree in Human Services, Business Administration, Finance, Accounting, Public Administration, Social Work, or a related field preferred
• Experience working with disability services, long-term care, Medicaid-funded programs, waivers, CDCS, CFSS, or related self-directed service programs
• Experience managing budgets, financial transactions, payroll, or public funds
• Experience interpreting regulations, policies, and funding requirements
• Bilingual or multilingual communication skills

Benefits

• Primarily remote/hybrid work environment.
• ALIVE Workplace (Supportive, Positive and Fun)
• Careers that challenge, energize and rewards employees.