Account Manager (Remote)

Summary

M3 USA is a healthcare innovation company providing digital solutions and market research services across healthcare and life sciences. The Account Manager engages clients, manages bids and proposals, supports existing accounts, develops new business, and coordinates with internal teams and partners to ensure successful project execution and quality client results.

Responsibilities

• Owns in bidding process for projects including full understanding of project costs and feasibility
• Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
• Actively network within existing client contacts for any new business/prospects
• Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution
• Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
• Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution
• Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
• Collaborates with partners and vendors to ensure seamless project execution
• Act as the liaison between Sales and Project Managers on all projects
• Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities

Skills

• Bachelor's degree or equivalent work experience required
• No prior professional experience required; recent graduates are encouraged to apply
• Exceptional ability to multi-task and prioritize requests
• Strong relationship building and customer service skills
• Must have excellent verbal and written communication skills
• Solid time management skills
• Be able to problem solve and seek answers and resolutions to daily issues
• Strong self-discipline and organizational habits
• Excellent presentation skills
• Market research experience is a plus but not required
• Experience in healthcare market research is a plus

Qualifications

Must Haves

• Bachelor's degree or equivalent work experience required
• No prior professional experience required; recent graduates are encouraged to apply
• Exceptional ability to multi-task and prioritize requests
• Strong relationship building and customer service skills
• Must have excellent verbal and written communication skills
• Solid time management skills
• Be able to problem solve and seek answers and resolutions to daily issues
• Strong self-discipline and organizational habits
• Excellent presentation skills

Nice to Haves

• Market research experience is a plus but not required
• Experience in healthcare market research is a plus

Benefits

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day