Account Manager- East (Remote)

Summary

Myriad360 is an employer focused on supporting clients through customer-centric sales operations and technology solutions. The Account Manager will manage key accounts, support onboarding and growth, coordinate quoting, orders, delivery, and supply needs, and build long-term client relationships while driving operational excellence.

Responsibilities

• Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors
• Support new client onboarding and growth initiatives in collaboration with Sales
• Generate timely, accurate quotes and ensure smooth order placement and processing
• Oversee customer account management including contract and agreement negotiations
• Coordinate with internal/external teams to forecast stocking needs and delivery schedules
• Act as a client advocate with a focus on improving the customer experience
• Collaborate cross-functionally to ensure on-time and accurate delivery of all orders
• Escalate risks appropriately and support remediation efforts
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

Skills

• You are a skilled customer relations professional with an eye for detail, a firm grasp of mathematics, and a knack for solving complex problems while juggling multiple responsibilities
• You're happy behind the computer, navigating spreadsheets and responding to client emails, and you are equally comfortable speaking to customers and partners in person and on the phone
• You are looking to bring your talents to a team where your ideas and contributions are recognized. You are versatile and thrive in a changing environment where you can spend time in a support role one minute and step into a leading role the next
• Must be based in the United States
• Proven success managing multiple accounts with accuracy, responsiveness, and strategic focus
• Skilled in quoting tools, CRM systems (e.g., Salesforce)
• Trusted advisor with a track record of building strong, long-term client relationships
• Excellent written, verbal, and presentation communication skills
• Analytical thinker who uses data insights to anticipate challenges and identify client-focused solutions
• Highly organized and efficient in fast-paced, deadline-driven environments
• Proactive problem solver who anticipates needs and drives solutions independently
• Collaborative, adaptable team player with a customer-first mindset
• 3–5 years in client-facing account management, sales support, or relationship management
• Background in technology, IT solutions, or channel distribution preferred
• Experience in procurement, supply chain, or logistics coordination a plus

Qualifications

Must Haves

• You are a skilled customer relations professional with an eye for detail, a firm grasp of mathematics, and a knack for solving complex problems while juggling multiple responsibilities
• You're happy behind the computer, navigating spreadsheets and responding to client emails, and you are equally comfortable speaking to customers and partners in person and on the phone
• You are looking to bring your talents to a team where your ideas and contributions are recognized. You are versatile and thrive in a changing environment where you can spend time in a support role one minute and step into a leading role the next
• Must be based in the United States
• Proven success managing multiple accounts with accuracy, responsiveness, and strategic focus
• Skilled in quoting tools, CRM systems (e.g., Salesforce)
• Trusted advisor with a track record of building strong, long-term client relationships
• Excellent written, verbal, and presentation communication skills
• Analytical thinker who uses data insights to anticipate challenges and identify client-focused solutions
• Highly organized and efficient in fast-paced, deadline-driven environments
• Proactive problem solver who anticipates needs and drives solutions independently
• Collaborative, adaptable team player with a customer-first mindset

Nice to Haves

• 3–5 years in client-facing account management, sales support, or relationship management
• Background in technology, IT solutions, or channel distribution preferred
• Experience in procurement, supply chain, or logistics coordination a plus

Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
• Remote work