AI Workflow Automation Specialist

Summary

MCI is a tech-enabled business services company providing customer experience, business process outsourcing, and cloud technology solutions. The AI Workflow Automation Specialist will design, implement, and optimize AI-powered workflows, identify automation opportunities, and improve operational efficiency. The role collaborates with business stakeholders, technical teams, and automation leaders to deliver scalable solutions and support continuous improvement.

Responsibilities

• Identify and evaluate opportunities for automation
• Analyze existing business processes and workflows
• Identify inefficiencies and automation opportunities
• Document current and future-state process designs
• Recommend process improvement initiatives
• Develop and deploy AI-powered automation solutions
• Configure and implement workflow automation solutions
• Integrate automation tools with business systems
• Support solution testing and deployment activities
• Ensure automation solutions meet business requirements
• Partner with business and technical teams
• Gather requirements from stakeholders
• Provide recommendations on automation opportunities
• Support user training and adoption initiatives
• Assist with issue resolution and troubleshooting
• Ensure automation solutions deliver measurable value
• Monitor workflow performance and effectiveness
• Track automation metrics and outcomes
• Identify opportunities for optimization and enhancement
• Support continuous improvement activities
• Promote automation excellence across the organization
• Stay informed about AI and automation technologies
• Contribute to automation standards and best practices
• Support pilot programs and innovation initiatives
• Recommend new tools and capabilities

Skills

• * Bachelor's Degree in Business, Information Systems, Operations Management, Technology, Engineering, or a related field
• * Minimum 3 years of experience in workflow automation, process improvement, business analysis, or technology delivery
• * Experience analyzing and documenting business processes
• * Knowledge of workflow automation concepts and methodologies
• * Strong analytical and problem-solving skills
• * Experience gathering and documenting requirements
• * Ability to work with technical and non-technical stakeholders
• * Strong communication and presentation abilities
• * Experience supporting project or implementation activities
• * Strong organizational and planning skills
• * Ability to manage multiple priorities effectively
• * Experience working within structured delivery methodologies
• * Must be authorized to work in the country where the job is based
• This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds
• * Experience with AI-powered automation tools
• * Experience with workflow orchestration platforms
• * Knowledge of Generative AI and AI agents
• * Experience with process mapping and process mining tools
• * Familiarity with Agile delivery methodologies
• * Experience supporting digital transformation initiatives
• * Understanding of change management principles
• * Exposure to RPA technologies

Qualifications

Must Haves

• * Bachelor's Degree in Business, Information Systems, Operations Management, Technology, Engineering, or a related field
• * Minimum 3 years of experience in workflow automation, process improvement, business analysis, or technology delivery
• * Experience analyzing and documenting business processes
• * Knowledge of workflow automation concepts and methodologies
• * Strong analytical and problem-solving skills
• * Experience gathering and documenting requirements
• * Ability to work with technical and non-technical stakeholders
• * Strong communication and presentation abilities
• * Experience supporting project or implementation activities
• * Strong organizational and planning skills
• * Ability to manage multiple priorities effectively
• * Experience working within structured delivery methodologies
• * Must be authorized to work in the country where the job is based
• This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds

Nice to Haves

• * Experience with AI-powered automation tools
• * Experience with workflow orchestration platforms
• * Knowledge of Generative AI and AI agents
• * Experience with process mapping and process mining tools
• * Familiarity with Agile delivery methodologies
• * Experience supporting digital transformation initiatives
• * Understanding of change management principles
• * Exposure to RPA technologies

Benefits

• Continuous learning and development opportunities
• Reasonable accommodations for qualified applicants or employees with a disability