MasTec
Verified live 1d ago
Analyst (NEX)
Brief overview
Pomona, CAIn-person
iOSWindows OSnetworking basicscommon enterprise applicationsITSM toolstroubleshooting methodologiescommunication skillscustomer service skillsindependent workpriority management
Job description
Summary
MasTec Inc is seeking a reliable IT Support Specialist to support the day-to-day needs of the organization. This role involves preparing and deploying devices, managing IT equipment inventory, and providing technical support to end users.
Responsibilities
- Respond to user inquiries via phone, email, or in person, resolving hardware and software issues
- Install, configure, and maintain Operating Systems, peripherals, and applications
- Assist with AD account support, Printer, mobile, and workstation deployment, setup, and maintenance
- Maintain IT asset inventory and support procurement processes
- Document issues, resolutions, and escalating complex problems as needed using ServiceNow and Teams
- Train end-users on software and tools, including the M365 suite, Windows 11, and iOS
- Collaborate with the IT teams to ensure service level targets are met
Skills
- Strong knowledge of iOS, Windows OS, networking basics, and common enterprise applications
- Familiarity with ITSM tools and troubleshooting methodologies
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities
Qualifications
Must Haves
- Strong knowledge of iOS, Windows OS, networking basics, and common enterprise applications
- Familiarity with ITSM tools and troubleshooting methodologies
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities
