MasTec
Verified live 10h ago
Analyst (NEX)
Brief overview
Woodbury, MNIn-person
iOSWindows OSnetworking basicscommon enterprise applicationsITSM toolstroubleshooting methodologiescommunication skillscustomer service skillsindependent workpriority management
Job description
Summary
MasTec Inc is a leading North American infrastructure engineering and construction company focused on various infrastructure projects. They are seeking an IT Support Specialist to manage device deployment, inventory, and provide technical support to employees across the organization.
Responsibilities
- Respond to user inquiries via phone, email, or in person, resolving hardware and software issues
- Install, configure, and maintain Operating Systems, peripherals, and applications
- Assist with AD account support, Printer, mobile, and workstation deployment, setup, and maintenance
- Maintain IT asset inventory and support procurement processes
- Document issues, resolutions, and escalating complex problems as needed using ServiceNow and Teams
- Train end-users on software and tools, including the M365 suite, Windows 11, and iOS
- Collaborate with the IT teams to ensure service level targets are met
Skills
- Strong knowledge of iOS, Windows OS, networking basics, and common enterprise applications
- Familiarity with ITSM tools and troubleshooting methodologies
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities
Qualifications
Must Haves
- Strong knowledge of iOS, Windows OS, networking basics, and common enterprise applications
- Familiarity with ITSM tools and troubleshooting methodologies
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities
