Account Manager

Summary

MasterControl provides cloud-based quality and compliance software for life sciences and other regulated industries. The Account Manager is a sales role focused on growing existing emerging-market customer accounts through consultative relationships, strategic account planning, opportunity development, product expansion, and coordination with internal teams.

Responsibilities

• Manage customers in a one-to-many approach with a scalable and growth mindset
• In some cases, outbound customer prospecting for the development of targeted opportunities
• Spearhead customer relationship activities
• Maintain accurate customer account data in contact management software
• Develop strategic plans to grow customer product use and uptake
• Create, maintain, forecast, and report on opportunities using contact management software
• Facilitate new programs, messages, campaigns, and offerings specific to the emerging market
• Troubleshoot client issues and coordinate with needed MasterControl departments for resolution

Skills

• Software sales and/or marketing experience is required
• Excellent communication skills, both written and oral, are required
• The ability to understand, implement, create, and communicate standard operating procedures for job functions is required
• Proficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools is required
• Ability to complete projects by critical deadlines
• Work experience should include a minimum of 2 years in software sales or software sales support role
• Ability to work non-standard hours
• Some travel as required (15%)
• Ability to operate a computer and work at a desk for extended periods
• Bending, stooping, and lifting are required on occasion
• Applicants must be currently authorized to work in the United States on a full-time basis
• Knowledge of the Life Sciences, Medical Devices, and Manufacturing industries is preferred
• Experience with Salesforce is preferred
• Past software sales experience preferred
• Associate degree in a technical or business discipline (preferred or equivalent experience)
• Life Science or Production/Manufacturing experience preferred

Qualifications

Must Haves

• Software sales and/or marketing experience is required
• Excellent communication skills, both written and oral, are required
• The ability to understand, implement, create, and communicate standard operating procedures for job functions is required
• Proficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools is required
• Ability to complete projects by critical deadlines
• Work experience should include a minimum of 2 years in software sales or software sales support role
• Ability to work non-standard hours
• Some travel as required (15%)
• Ability to operate a computer and work at a desk for extended periods
• Bending, stooping, and lifting are required on occasion
• Applicants must be currently authorized to work in the United States on a full-time basis

Nice to Haves

• Knowledge of the Life Sciences, Medical Devices, and Manufacturing industries is preferred
• Experience with Salesforce is preferred
• Past software sales experience preferred
• Associate degree in a technical or business discipline (preferred or equivalent experience)
• Life Science or Production/Manufacturing experience preferred

Benefits

• Medical
• 401(k) plan with company match
• PTO packages that increase with tenure
• Schedule flexibility
• Company parties and employee recognition programs
• Dental/vision plans
• Employer-paid life insurance policy
• Professional development opportunities