Account Manager

Summary

Automox is a cloud-native IT operations company providing an endpoint management platform for modern organizations. The Account Manager will own a customer portfolio, drive renewals and expansion, manage retention and revenue outcomes, and develop long-term customer value through proactive account planning, forecasting, and cross-functional collaboration.

Responsibilities

• Own **renewal and retention outcomes** across a defined book of business
• Build and convert **expansion pipeline** (upsell, cross-sell, and whitespace)
• Lead **early, proactive engagement** on at-risk accounts — no last-minute saves
• Drive adoption of **multi-year agreements (MYAs)** and long-term customer commitments
• Position and sell **Turnkey, Premium Support, and adjacent offerings** to increase stickiness and value
• Conduct **executive-level business reviews** tied to customer outcomes and ROI
• Develop and execute **account plans** with clear growth and risk mitigation strategies
• Maintain **accurate forecasting and pipeline hygiene** in Salesforce
• Partner with CSMs, Support, and Product to **remove blockers and deliver outcomes**
• Identify and act on **customer signals** (usage, sentiment, risk) to drive action early
• Operate with **weekly execution cadence** at the account level (pipeline, risk, renewals)

Skills

• 3–5 years in account management, sales, or customer-facing revenue roles in SaaS
• Proven ability to **meet or exceed retention and expansion targets**
• Experience managing a **book of business with quota accountability**
• Strong commercial instincts — able to **negotiate, position value, and close deals**
• Ability to run **executive conversations** and influence decision-makers
• Comfortable operating in a **metrics-driven, forecast-based environment**
• Demonstrated ability to navigate **technical products and cross-functional teams**
• Bias for action — **proactive, not reactive** in managing customer risk and opportunity
• Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc.)
• We are a fully distributed company of remote employees
• [1m***Note: We currently don't hire in California or New York metro***
• ✅ Must be able to pass a federal, state, county background check
• ✅ Complete a local in-person verification
• **We are not able to sponsor work visas at this time.**

Qualifications

Must Haves

• 3–5 years in account management, sales, or customer-facing revenue roles in SaaS
• Proven ability to **meet or exceed retention and expansion targets**
• Experience managing a **book of business with quota accountability**
• Strong commercial instincts — able to **negotiate, position value, and close deals**
• Ability to run **executive conversations** and influence decision-makers
• Comfortable operating in a **metrics-driven, forecast-based environment**
• Demonstrated ability to navigate **technical products and cross-functional teams**
• Bias for action — **proactive, not reactive** in managing customer risk and opportunity
• Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc.)
• We are a fully distributed company of remote employees
• [1m***Note: We currently don't hire in California or New York metro***
• ✅ Must be able to pass a federal, state, county background check
• ✅ Complete a local in-person verification
• **We are not able to sponsor work visas at this time.**

Benefits

• Equity for Full-Time Employees
• 401K Match
• Flexible PTO, generous sick time policy
• Comprehensive Health Plans with generous employer contributions
• 100% Company-paid Short Term/Long Term Disability and Life Insurance
• Company HSA Contribution: $100-$200 per month based on tier
• $25 per month Lifestyle Spending Account
• Internet Reimbursement - $50/month
• $500 Home office stipend
• $10k Adoption Benefit
• Comprehensive Family Planning Covered on Meritian Medical Plan
• Fully distributed company of remote employees