Application Support Specialist I

Summary

McGough is a respected partner in the construction industry, bringing generations of experience to complex projects. They are seeking an Application Support Specialist I to provide reliable support for business applications, ensuring usability and issue resolution while executing standard operational work.

Responsibilities

• Provide first-level support for a broad portfolio of business applications
• Respond to user questions, incidents, and requests in a timely and professional manner
• Resolve common usage issues and incidents independently
• Manage user access, roles, and permissions according to established standards
• Execute low-risk configuration changes following documented procedures and approvals
• Validate changes to ensure accuracy and completeness
• Assess incoming issues and determine whether they can be resolved at Level 1
• Escalate complex, ambiguous, or non-standard issues to Senior Application Specialists or Platform Operations leads
• Provide clear documentation and context when escalating to avoid rework
• Log, track, and follow up on vendor support tickets as required
• Coordinate with vendors to ensure timely resolution of assigned issues
• Communicate status updates to internal stakeholders as appropriate
• Follow established digital delivery standards, procedures, and documentation practices for supported business applications
• Contribute to continuous improvement by identifying recurring issues, inefficiencies, or gaps in documentation and escalating them to Senior Application Specialists
• Participate in deployment and enhancement activities by executing assigned operational tasks under guidance
• Collaborate with vendors and internal teams to ensure solutions are supported consistently and operate as expected
• Participate as an active member of the IT team. Contribute to shared goals and collaborate with colleagues on achievement of priorities
• Collaborate with internal teams, contractors and other stakeholders to align efforts. Build and maintain strong relationships with internal and external stakeholders
• Collaborate with internal teams, contractors, and external stakeholders
• Perform additional duties as assigned

Skills

• 1–3 years of experience in application support, business analysis, or IT service roles
• Experience supporting enterprise software or business applications
• Strong customer service mindset and problem-solving skills
• Ability to follow defined procedures and document work clearly
• 3-5 years of experience in application support, business analysis, or IT service roles
• Experience supporting multiple business applications simultaneously
• Familiarity with ticketing systems and vendor support processes
• Exposure to enterprise systems such as ERP, HCM, CRM, or project management tools

Qualifications

Must Haves

• 1–3 years of experience in application support, business analysis, or IT service roles
• Experience supporting enterprise software or business applications
• Strong customer service mindset and problem-solving skills
• Ability to follow defined procedures and document work clearly

Nice to Haves

• 3-5 years of experience in application support, business analysis, or IT service roles
• Experience supporting multiple business applications simultaneously
• Familiarity with ticketing systems and vendor support processes
• Exposure to enterprise systems such as ERP, HCM, CRM, or project management tools

Benefits

• Insurance coverage for medical, dental, vision, life, and disability
• Generous retirement plans
• Voluntary benefit plans
• Parental leave
• Substantial paid time off
• Holiday pay