Product Manager Tech Products

Summary

Mercury Insurance is a recognized leader in the insurance industry, and they are seeking a Product Manager to drive the vision and delivery of their technical products. The role involves conducting user research, collaborating with cross-functional teams, and developing product strategies to enhance customer and agent experiences.

Responsibilities

• Identify and understand user needs by conducting research. Types of discovery research include: basic user interviews, literature reviews, analyzing support, and reviewing product analytics. Synthesize findings and clearly communicate to team
• Participate in assumption mapping and work with Design, Product Analytics, and Engineering to run experiments
• Capture and document enhancement requests in the backlog and work with requestors to identify the root problem their enhancement requests are addressing
• Gather basic inputs used to score problems and opportunities and help prioritize which problems or opportunities to address
• Participate in opportunity mapping for prioritized problems and opportunities to identify potential solutions
• Develop and evangelize a product strategy and 1 year roadmap, aligned with the overall portfolio
• Understand the target outcomes and business cases for your product area, and build roadmaps and requirements focused on delivering value. Ensure your epics contain a viable plan to track progress towards outcomes
• Leverage story mapping and various splitting techniques to break prioritized initiatives down into impactful epics and stories to deliver incremental value as quickly as possible
• Collaborate with multiple functions to ensure breakdown can be efficiently implemented
• Coordinate with engineering to create the list of stories and epics to be included in each sprint based on priority, effort, capacity, and dependencies
• Draft excellent epics and stories with comprehensive, clear, and concise information and strong acceptance criteria
• Lead refinement and answer questions as needed
• Track sprint progress and notify stakeholders of delays
• Work with peers and cross functional teams to unblock dependencies or escalate
• Work with Product Analytics to identify UI and API driven events that help the team understand user experience and adoption, and document tracking needs within user stories and epics
• Prepare release notes, update living documents, and answer questions during rollout as needed

Skills

• Bachelor's degree in business, computer science, engineering, or equivalent practical experience in product management
• 3+ years product management and/or product design
• 3+ years managing complex initiatives from initiation to completion using product management processes and best practices
• Experience in defining and implementing product metrics to track performance and success
• Experience handling all stages of product delivery
• Experience representing various customers and stakeholders during planning
• Solid understanding of basic P&C insurance technology, including their functionality, limitations, advantages, and future direction
• Basic understand of the insurance technology ecosystem including common integrations and dependencies
• Skilled at managing products with an active development roadmap
• Proficient at influencing your product team and cross-functional business teams using earned leadership and strong communication skills
• Experience working in agile software delivery
• Able to develop and present complex problems in a straightforward way
• Exceptional verbal, oral, and written communication skills
• 2+ years experience in working with rating platform and rules engine
• 2+ years experience in building software platforms in insurance for business-critical functions such as rating, underwriting, and insurance configuration
• 1+ years of advanced knowledge of Guidewire product models specifically working on Guidewire Policy Center, with knowledge of its function in underwriting/sales workflows, policy rating, rules engine, and Guidewire product models
• 2+ years experience working with Property & Casualty insurance platform

Qualifications

Must Haves

• Bachelor's degree in business, computer science, engineering, or equivalent practical experience in product management
• 3+ years product management and/or product design
• 3+ years managing complex initiatives from initiation to completion using product management processes and best practices
• Experience in defining and implementing product metrics to track performance and success
• Experience handling all stages of product delivery
• Experience representing various customers and stakeholders during planning
• Solid understanding of basic P&C insurance technology, including their functionality, limitations, advantages, and future direction
• Basic understand of the insurance technology ecosystem including common integrations and dependencies
• Skilled at managing products with an active development roadmap
• Proficient at influencing your product team and cross-functional business teams using earned leadership and strong communication skills
• Experience working in agile software delivery
• Able to develop and present complex problems in a straightforward way
• Exceptional verbal, oral, and written communication skills

Nice to Haves

• 2+ years experience in working with rating platform and rules engine
• 2+ years experience in building software platforms in insurance for business-critical functions such as rating, underwriting, and insurance configuration
• 1+ years of advanced knowledge of Guidewire product models specifically working on Guidewire Policy Center, with knowledge of its function in underwriting/sales workflows, policy rating, rules engine, and Guidewire product models
• 2+ years experience working with Property & Casualty insurance platform

Benefits

• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more