Field Support Engineer - Screening Business Line Job Details | C0001225248P

Summary

Metso is a global provider of technologies, solutions, and services for the aggregates, minerals processing, and metals refining industries. The Field Support Engineer will provide advanced hands-on technical support for screening equipment and feeders, troubleshoot performance issues, conduct inspections, coordinate with internal teams, and support equipment testing and validation at customer sites.

Responsibilities

• Provide advanced field technical support for screening equipment and feeders
• Troubleshoot equipment performance and support application-related inquiries from dealers and customers
• Conduct machine inspections and document findings through structured technical reports
• Support spare parts identification, recommendations, and coordination with internal teams
• Collaborate with Engineering, Product Support, Supply Chain, and Sales to resolve field issues
• Participate in new machine development, testing, and validation at customer sites
• Utilize SAP and Salesforce for reporting, tracking field activities, and customer support
• Deliver professional, customer-facing support while ensuring high standards of safety and quality

Skills

• Strong technical expertise in screening equipment and feeders
• Hands-on experience in aggregates and/or mining applications
• Excellent communication skills with the ability to work directly with customers and dealers
• Highly organized with strong reporting and documentation discipline
• Able to work independently in the field while collaborating effectively with cross-functional teams
• Practical, solution-oriented mindset with strong attention to detail
• Must be authorized to work in the United States
• Experience using SAP, Salesforce, or similar ERP/CRM systems
• Previous involvement in new equipment development or field testing activities

Qualifications

Must Haves

• Strong technical expertise in screening equipment and feeders
• Hands-on experience in aggregates and/or mining applications
• Excellent communication skills with the ability to work directly with customers and dealers
• Highly organized with strong reporting and documentation discipline
• Able to work independently in the field while collaborating effectively with cross-functional teams
• Practical, solution-oriented mindset with strong attention to detail
• Must be authorized to work in the United States

Nice to Haves

• Experience using SAP, Salesforce, or similar ERP/CRM systems
• Previous involvement in new equipment development or field testing activities

Benefits

• Occupational healthcare
• Generous benefits plan
• Healthy living rewards
• Mental well-being services
• On-site gym
• Bicycle benefits
• Engagement surveys
• Global incentive program tied to business and performance targets
• Car benefits
• Meal benefits
• Hybrid working possibilities
• Flexible work environment
• Ongoing growth dialogues
• Internal mobility
• Mentoring programs
• Education assistance
• Ambitious projects
• Global opportunities
• Worldwide support from a network of peers across the world