Account Manager - New England

Summary

Mia Labs is an investor-backed startup modernizing dealership operations and the automotive consumer experience through an AI agent that automates customer interactions. The Account Manager will own dealership relationships end-to-end, lead technical onboarding and adoption, manage renewals and subscriptions, drive expansion revenue, troubleshoot integrations, and use data to improve customer performance and ROI.

Responsibilities

• Own customer relationships end-to-end—onboarding, adoption, success, and renewals
• Drive revenue growth within your book of business by proactively identifying expansion opportunities, managing software subscriptions, and executing strategic upsells
• Lead technical onboarding, configuring workflows, call routing, and CRM integrations
• Develop deep product knowledge and act as the expert on system behavior and workflows
• Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering
• Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements
• Communicate clearly with technical and non-technical users, translating complex concepts simply
• Support feature launches, pilots, and customer feedback loops that inform product direction
• Deliver training, documentation, and business reviews that drive customer adoption and ROI
• Identify risks and proactively resolve friction points to ensure long-term success

Skills

• You combine strong technical skills with exceptional bedside manner
• You communicate clearly, create structure in ambiguity, and build trust with dealerships, leveraging those relationships to seamlessly manage subscriptions, secure renewals, and identify strategic upsell opportunities
• 3–7 years in customer success, solutions engineering, or technical account management
• Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows
• Deep understanding of car dealership operations and workflows
• Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories
• Excellent communicator with outstanding bedside manner and client-facing confidence
• Organized, process-driven, and effective in fast-moving startup environments
• Experience with dealership operations or automotive systems is a plus
• Familiarity with conversational AI, LLMs, or automation technologies
• Strong understanding of dealership workflows across sales and service
• Prior experience supporting AI or automation-driven products

Qualifications

Must Haves

• You combine strong technical skills with exceptional bedside manner
• You communicate clearly, create structure in ambiguity, and build trust with dealerships, leveraging those relationships to seamlessly manage subscriptions, secure renewals, and identify strategic upsell opportunities
• 3–7 years in customer success, solutions engineering, or technical account management
• Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows
• Deep understanding of car dealership operations and workflows
• Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories
• Excellent communicator with outstanding bedside manner and client-facing confidence
• Organized, process-driven, and effective in fast-moving startup environments

Nice to Haves

• Experience with dealership operations or automotive systems is a plus
• Familiarity with conversational AI, LLMs, or automation technologies
• Strong understanding of dealership workflows across sales and service
• Prior experience supporting AI or automation-driven products

Benefits

• Equity participation through stock options.
• Fully paid health, vision & dental insurance for employees.
• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
• Free lunches.
• Parking stipend provided.
• Team events.
• A casual, but get things done culture.