Summary
Microsoft is a technology company focused on empowering people and organizations through innovation and customer outcomes. The Business Program Manager will develop forecasting, scorecards, dashboards, and decision-support insights for AI and non-AI capacity, combining business and operational signals to identify constraints and risks. The role will partner cross-functionally to improve data quality, support capacity decisions, and scale analytical reporting through automation and AI tools.
Responsibilities
- Partner with Engineering, Finance, Data Science, Operations, and tooling teams to improve data pipelines, operationalize forecasting methodologies, and scale business insights across the organization
- Drive alignment across cross-functional stakeholders by translating complex business challenges into actionable recommendations and measurable outcomes
- Influence prioritization decisions through data-driven recommendations that balance customer, business, and operational requirements
- Prepare executive-ready presentations, visualizations, reports, and narratives that clearly communicate trends, risks, opportunities, business impacts, and recommended actions
- Translate complex analytical findings into concise insights that enable leadership decision-making and strategic planning
- Communicate assumptions, risks, tradeoffs, and data limitations with clarity to build trust and confidence in recommendations
- Leverage Microsoft Copilot and purpose-built AI agents to accelerate data exploration, anomaly detection, forecasting, reporting, and insight generation
- Identify and implement opportunities to streamline processes, improve operational rigor, increase efficiency, and scale analytical capabilities through automation and continuous improvement
- Document reusable analytical methods, forecasting approaches, and best practices to support knowledge sharing, capability building, and organizational learning across Capacity Shared Services
- Embody our culture and values
Skills
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
- Strong quantitative skills and practical experience with forecasting, trend analysis, or scenario modeling using complex datasets
- Hands-on analytics proficiency using combinations of Excel, Power BI and DAX, SQL, Python, R, or comparable tools for analysis, automation, and reporting
- Experience developing KPI definitions, scorecards, dashboards, and standardized reporting for operational or business programs
- Demonstrated ability to translate analysis into clear recommendations and influence stakeholders without direct authority
- Ability to reconcile data across multiple systems, resolve discrepancies, document assumptions, and communicate limitations clearly
- Experience applying statistical or machine-learning methods to forecasting, anomaly detection, or operational decision support
Qualifications
Must Haves
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
Nice to Haves
- Strong quantitative skills and practical experience with forecasting, trend analysis, or scenario modeling using complex datasets
- Hands-on analytics proficiency using combinations of Excel, Power BI and DAX, SQL, Python, R, or comparable tools for analysis, automation, and reporting
- Experience developing KPI definitions, scorecards, dashboards, and standardized reporting for operational or business programs
- Demonstrated ability to translate analysis into clear recommendations and influence stakeholders without direct authority
- Ability to reconcile data across multiple systems, resolve discrepancies, document assumptions, and communicate limitations clearly
- Experience applying statistical or machine-learning methods to forecasting, anomaly detection, or operational decision support